rateGenius

Recommended 91%

4.5 of 5stars972 Reviews
Recommended 91%

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Lender Summary

RateGenius is the largest vehicle refinance services provider in the country. With a network of 150+ lenders, rateGenius can find customers the most competitive interest rates on new purchase or refinance loans. With no finance fees or costs to the consumer, rateGenius can help you save the most on your vehicle.

What they're saying

972 Reviews Ratings & Reviews

(4.5 of 5) 972 Reviews

Interest Rates

Excellent
Fees & Closing Costs

Excellent
Responsiveness

Excellent
Customer Service

Excellent

Review Breakdown

5 Star

(762)
4 Star

(105)
3 Star

(21)
2 Star

(19)
1 Star

(65)

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Showing 4 star reviews | Show all reviews

(4 of 5)

Recommended

Good experience

Loan process was easy. Loan officer was helpful and knowledgeable. Only issue is lack of communication towards end of process. No call backs or responses to texts or emails.
Multiple people contacting you asking for the same information over and over.

Closed with Lender:

Yes
Loan Type:

Auto Refinance
Review Type:

Lender Review

(4 of 5)

Recommended

Good job

It was a little frustrating at times but they got it done. Mike did all he could to make sure I got what I needed.

rateGenius Response

Hi there, thank you for your review. Though we're sorry that your refinance process wasn't perfect, we're glad that our agent was able to get things squared away so that you can enjoy your new loan. We're constantly working on ways to make our process better, so we appreciate this feedback. Thanks for choosing us, and we look forward to working with you in the future.

Closed with Lender:

Yes
Loan Type:

Auto Refinance
Review Type:

Lender Review

(4 of 5)

Recommended

Good experience

Easy, clear, straight forward. Helpful with questions and always had customer in mind with good intentions

Closed with Lender:

Yes
Loan Type:

Auto Refinance
Review Type:

Lender Review

(4 of 5)

Recommended

It was a great experience.

The process was easy there was a couple of problems with paperwork but all in all it was pretty simple!!

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

(4 of 5)

Recommended

I had a really good experience

The process was quick and easy
I was happy to work with them. Thien Nguyen was very knowledgeable and prompt in responding to me.

Closed with Lender:

Yes
Loan Type:

Auto Refinance
Review Type:

Lender Review

(4 of 5)

Recommended

Auto Lease Buyout

The overall experience was pleasant. Lease Buyouts are a bit quirky since I only had 7 business days to close the loan from receipt from the Lease Originator. The caused delays in having to re-submit the buyout offer to the new lender.
Post check submission to Lease Originator and then the hand-off to the new lender arranged by rateGenius was a black hole. I suggest the rateGenius be more proactive to ensure the hand-off is complete and not rely on the borrower to navigate the desert in understanding how to engage and register with the new lender.

Closed with Lender:

Yes
Loan Type:

Auto Loan
Review Type:

Lender Review

(4 of 5)

Recommended

Good experience fast courteous

The staffing was helpful it was a wonderful experience the only thing that would make it better is if the agent assigned to you got back to you quicker instead of the customer calling so much to get a returned call. But I’m sure each agent has a lot of people assigned to them.

rateGenius Response

Hi! Thank you for your review. We're so pleased to hear that your overall experience was wonderful and that we were able to save you money! However, we want our customers to have a perfect experience, and so even though it was good, we're disappointed to hear that we could have done better. But that's why these reviews are so important! We really do read them, and we love receiving this important feedback because it helps us make any necessary improvements to better serve our customers. We are aware of certain opportunities for improvement within our follow up processes and general communications, and we're actively working on ways to make them better as we speak. We apologize for any inconvenience or stress that this may have caused. Thanks again for your review, and we hope to have another opportunity to work with you in the future.

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

(4 of 5)

Recommended

Good Experience

The process was very easy and quick . I would definitely do business again . I would also refer them to friends or family .

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

(4 of 5)

Recommended

It was a good experience

It was quick and easy only with a few glitches in not receiving emails.
Rate was what was originally listed on lending tree for RateGenius. Payment was only $7 over what was listed on lending tree by RateGenius.

Closed with Lender:

Yes
Loan Type:

Auto Refinance
Review Type:

Lender Review

(4 of 5)

Recommended

Exactly what I was looking for!

Process was easy communication at the end was kind of hit and miss. I would refer anyone . My guess you would have to have good credit.

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

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Lender Summary

What they're saying

Review Breakdown

Showing 4 star reviews | Show all reviews

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