NMLS# 1003417

rateGenius

Lender Summary

RateGenius is the largest vehicle refinance services provider in the country. With a network of 150+ lenders, rateGenius can find customers the most competitive interest rates on new purchase or refinance loans. With no finance fees or costs to the consumer, rateGenius can help you save the most on your vehicle.

What they're saying

Ratings & Reviews
980 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 4 star reviews | Show all reviews
(4 of 5)
Recommended

Everything went well but the communication stopped

Upon obtaining my information for the application I heard from several people. Once the loan was in processing it was difficult to get a hold of anyone to see what was going on. I had to chase it.

  • Closed with Lender:

    Yes

  • Loan Type:

    Auto Refinance

  • Review Type:

    Lender Review
(4 of 5)
Recommended

Good experience

Loan process was easy. Loan officer was helpful and knowledgeable. Only issue is lack of communication towards end of process. No call backs or responses to texts or emails.
Multiple people contacting you asking for the same information over and over.

  • Closed with Lender:

    Yes

  • Loan Type:

    Auto Refinance

  • Review Type:

    Lender Review
(4 of 5)
Recommended

Good job

It was a little frustrating at times but they got it done. Mike did all he could to make sure I got what I needed.

Hi there, thank you for your review. Though we're sorry that your refinance process wasn't perfect, we're glad that our agent was able to get things squared away so that you can enjoy your new loan. We're constantly working on ways to make our process better, so we appreciate this feedback. Thanks for choosing us, and we look forward to working with you in the future.

  • Closed with Lender:

    Yes

  • Loan Type:

    Auto Refinance

  • Review Type:

    Lender Review
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rateGenius

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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