NMLS# 1003417

4.5 of 5stars972 Reviews

rateGenius

  • Recommended Lender
    Recommended 91%
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Lender Summary

RateGenius is the largest vehicle refinance services provider in the country. With a network of 150+ lenders, rateGenius can find customers the most competitive interest rates on new purchase or refinance loans. With no finance fees or costs to the consumer, rateGenius can help you save the most on your vehicle. 

What they're saying

Ratings & Reviews
972 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

It was an ok experience at best.

They gave me good rates and a good monthly payment, but the customer service is horrible!! I've tried numerous times to get a hold of my loan officer and he never answers his phone and he never returns calls. The customer service at this company is the worst imaginable.

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review

Great company, Top notch, I enjoyed using their Financing services

Easy Process. Seamless, painless, they are highly courteous & professional. If I had to do this all over again I wouldn't hesitate to use Rate Genius again in the future. They are super eager to please their customers and they made me very happy with my results with refinancing

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review

Very Poor Experience

I was contacted by Rate Genius and they offered me gap coverage told me the price and everything. Paperwork was submitted to me this morning to sign and no gap coverage was in paperwork. I called Rategenius and they said the lender will not include coverage because the rate is under 10.01%. They are offering me 9.92% interest rate. Either way the lender told me I would have gap and even gave me the money amount it would cost and now oh the lender won't do it. Very Displeased would not recommend.

  • LendingTree Customer:

    Yes
  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review
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rateGenius

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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