RefiJet

Terrible

It’s been over a week and I haven’t heard anything back. They won’t answer my Calls and they already ran my credit.

Flag review

Sneaky: Capitalizing fees into the new loan to fake a low APR

Quoted 2.75% for 60 months, but the payment didn't make sense. First, they said they needed prepaid GAP insurance on the vehicle. After I requested a quote without GAP insurance, I was quoted 2.74% for 48 months, but again the monthly payment was $10/mo too high for that math to work. After several questions, they grudgingly admitted there was a $395 "service fee" refinanced into the loan balance, pushing the effective APR to 3.5%. I wonder how many people they fleece with these tactics?

Flag review

Horrible Experience that wont go away now

I hate even giving this place one star! I canceled my loan with RefiJet in October of 2020 for MANY reasons. I started this process in August of 2020 and found them to be very unprofessional, don't return calls, don't know how to process paperwork for lease buyouts, the list goes on.... Once October hit i realized this loan was going nowhere and requested they cancel it and even have an email from a manager there named Patty Cabrerra confirming this. Just when I thought I had put this awful place behind me I get a call from the DMV in my county advising me Refi Jet requested and obtained a duplicate title to my vehicle even though the loan was canceled 6 months ago! Now when calling they argue with me and are very unprofessional, of course Patty is nowhere to be found and refused to get on the phone and conveniently they cant locate the title they signed for via Fed Ex two weeks ago. This place is awful!! Save yourself the headache and search for credit unions to refinance on your own. I did this a got a much better rate

Flag review

Not a good experience

They reached out to me with an initial offer and came back with 6 offers that were not even close to what they originally offered. They also added on gap insurance and an extended warranty which was not discussed. I asked for an option without the extended warranty and I never heard back from them.

Flagged This review is flagged

The Company Vanished after getting my personal information.

When I initially applied, I received a lot of emails and phone calls. I answered all of their questions and provided the information they asked for. Then I never heard from them again. All of the calls I make to them go to an answering service and no return calls. I am getting frequent alert/notifications about my credit now as the companies have my personal information and are doing who know what with it now.

Flag review

Very disappointed

Started loan process in November and there was a somewhat understandable hiccup. Then, in December we completed everything and as I just waited for my loan to be paid I had to reach out to them to see what was going on. They said they accidentally closed the application. They said they changed buildings and things were lost. So we finished up again, and it’s the end of January and I’m still waiting. Second manager says it is closed and funded and now I have to wait for them to send payment to my prior loan company and 3 months later I’m hoping we actually get payment so I can be done.
Very irresponsible company with poor communication. I wouldn’t personally refer anyone to use them.

Flag review

Bad experience and worse customer service

Adam with RefiJet was not very professional at all. Does not respond timely to texts and calls and tried in a very pushy manner to sell me warranties and long financing terms that i didnt want. Wont ever consider doing business with again. Disappointed in Lending tree too that this is their preferred lender.

Flag review