RefiJet

Definitely an example of showing one thing and doing another

LendingTrees application will show one rate while then you try and go through them and give them all your personal information they will change it all definitely feel like it’s false advertising to show this information when it’s not true and they will say it’s cause lending tree doesn't have all there criteria, well if your using lending tree as a referral service you should give them all your criteria’s as to not waste peoples time take your business elsewhere also the financial guy was very rude

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Highly disappointed

Started out well enough, then all contact stopped. Never heard back about approval even after multiple emails, texts and voicemails.

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Poor Communication

Very uncomfortable company to work with. They take your information processes credit and then do not communicate with you. If they call you go another direction. Scary to think what Happened to my information.

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This is a joke right!?!!?

Explain how I have a higher interest rate with the dealership and lower monthly payments than what these jokers are "offering"? Waste of time! Don't bother contacting me! Here I was thinking I got screwed over by the dealership!

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Unprofessional

I am so taken back by the experience I just had. My husband and I are about to purchase another home. We both own our own businesses and could never imagine talking to a potential or existing client the way I was just spoken to. In prep for our next home purchase I was curious about a refinance of my Volvo. I chose to request quotes online and RefiJet popped up and the online offers seemed reasonable. When I called in the line was busy and so I requested a call back. Within minutes a young lady returned my call. She was kind at first. After gathering personal information, that is when things went totally south. She asked why I don't have GAP insurance. I kindly (as that was the tone up to this point) told her I am not interested in GAP insurance. And that is when she took it upon herself to shame me in a very condesending tone "why would you choose to be unprotected" and then proceeded to go on or better yet, she went off about it. Clearly this must be some sales tactic. I explained to her that I had no interest in discussing the topic, it is a personal choice and she kept at the shame game. I am a 42 year old women who has owned many cars, homes and a viable business that just survied COVID, I am confident in my ability to manage my life and do not need someone preaching to me. I truly hope the call was recorded. I did request a call back from a supervisor. However, will not be doing business with this company. Loans options are abundent and I suggest based on my experience avoiding a company that is truly just trying to sell products regardless of the clients prefrence. Educating someone is one thing, being a condecending and shaming is an old school nasty sales tactic that should be left on a shelf. I am actually concered to even post this as she has my personal information. Avoid.

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Fake offers

None of the offers listed for auto refinance on Lending Tree were real. I already went into it with the assumption that all offers were pending credit approval, and not binding in any way until we came to more specific agreements on terms and signed a contract - that's not the issue. The issue is that when I called and listed the 3 offers that were shown to me here, they acted like that was crazy - and that none of them were even remotely possible - because they don't even have lenders that do terms that long for the amount that I was applying for. Why then did they offer something that doesn't exist? That seems like a consideration they could have made before doing a hard pull on my credit, and before offering me previews of loan terms that could not possibly be real offers, regardless of credit approval etc. It seems they are allowed to quote pretty much whatever terms they want on Lending Tree, to get you to talk to them, but none of it necessarily corresponds to anything in reality, so it was a waste of time, added an unnecessary credit inquiry, and felt like a scam.

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DO NOT DO BUSINESS WITH THIS COMPANY!

I am appalled that BMW is associated with this company! I am writing for immediate assistance as I am furious with BMW and Refijet regarding erroneous and incorrect credit reporting done on my account. On January 6th 2020 the loan on my BMW X6 account ended. I contacted BMW and was told that I had the option of paying the car off in balloon payment, getting a new BMW or refinancing through your third party refinance company “Refijet”. I was told by BMW that I had 30 days from January 6th to make a decision before any credit reporting would be done. On January 20th I contacted refijet as I decided to apply for a refinance for this vehicle. This refinance was approved on January 24th. I specifically asked and was told that as of this date, January 24th, that my account would be placed in a “hold” status with BMW and no negative reporting would be done as the account was in a refinance status. So to my surprise when I wake up this morning and see that BMW has reported me as 30 days late on this loan and caused my credit score to drop 47 points. I am completely furious and demand this is corrected immediately. The facts of this are below: On January 6th the old Account # 1002****68 expired. I contacted BMW for options to keep the car or get a new car and was referred to refijet. I applied for the refinance of the BMW and was approved on Jan 24th by refijet. I asked the representative on this call and numerous times after if I would be reported as late by BMW and was told NO I would not be reported late as the account was placed in a “hold” status on January 24th. On Feb 19th the loan with refijet was initiated. On March 3rd BMW received the payoff for the old loan. New loan began #1003****44 I am demanding that BMW correct my credit report immediately or I will seek legal action against BMW and Refijet for this erroneous and incorrect reporting. Please respond with your intent to have this corrected immediately.

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