NMLS# 4239

3.7 of 5stars1412 Reviews

RoadLoans

  • Recommended Lender
    Recommended 21%
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Lender Summary

RoadLoans helps car shoppers nationwide purchase the vehicles they want with a fast, easy process that puts more control in their hands. 

 Our customers can apply, shop and drive the same day, and preapproved financing empowers them to negotiate a great deal on the price of their chosen model. 

 As the full-spectrum, direct-lending platform of Santander Consumer USA, we work with customers with all types of credit.

What they're saying

Ratings & Reviews
1412 Reviews
  • Interest Rates
    Fair
  • Fees & Closing Costs
    Fair
  • Responsiveness
    Average
  • Customer Service
    Average

Review Breakdown

Terrible Rates

My credit is decent and they want over 13% interest. Forget about it.

  • LendingTree Customer:

    Yes
  • Loan Type:

    Auto Loan or Auto Refinance
  • Review Type:

    Lender Review

RUDE CUSTOMER SERVICE REP

I got a call from RoadLoans and the customer service lady I spoke with was rude and wasn't helpful. As soon as I disagreed with what she was saying and told her what I was looking for and if she could explain to me if this would be something she could help me with, she said "This offer has been expired, goodbye " who says that? Here I am trying to understand her broken English and she gives me an attitude and says this offer has been expired? What offer? Literally don't understand what just happened on the phone a little explanation goes along way especially with people that don't understand the finance world and that lady clearly didn't understand either! You don't treat people the what she did and if I got her name id put her on blast! She should reconsider her profession cause it clearly isn't supposed to be in customer service and also learn a little something in your profession cause clearly you don't know a thing. That call was NOT helpful.

  • LendingTree Customer:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Thanks but no thanks.

While this was the only lender that even made an offer via Lendingtree, the 19% quote seemed quite excessive considering my overall scores. This may be more of an industry standard than just RoadLoans,com, but since I have the ability to pay cash for a vehicle there is no way I will pay this much interest to any one. I am sure I can do much better elsewhere.

  • LendingTree Customer:

    Yes
  • Loan Type:

    Auto Loan or Auto Refinance
  • Review Type:

    Lender Review
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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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