NMLS# 643121

4.2 of 5stars118 Reviews

Tresl

  • Recommended Lender
    Recommended 81%
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Lender Summary

Since 2007, Tresl has equipped car owners to reach their financial potential. We intelligently connect you with personalized financial resources for auto purchasing & refinancing from our network of lenders, delivering savings into the palm of your hand. Even better, throughout our end-to-end process, you will have the support of our cutting-edge financial technology and our consultative team of expert advisors, so that you can make the financial decisions that are right for you. Discover how Tresl is building the ultimate auto finance support platform.

What they're saying

Ratings & Reviews
118 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Horrible customer service.

Horrible customer service. I have been trying to speak with a live person over the phone to discuss the status of my application. Called Finance Advisor Jon Parton several times and no answer. Left message for Compliance Manager to call back and never got the call. Awful service, waste of time.

  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review

Disappointed!!!!!

Be careful of IFS and all other MIDDLEMAN!!! I checked pre-qualified auto refinancing options from Credit Karma. I saw 3.7% from IFS, which was about 1% lower than my current loan's APR. Fine, I thought I might be able to save some bucks with this offer. I applied for the loan and then I started receiving phone calls from IFS's representative asking for my detail information including VIN of my car. I thought things will go smooth, but that didn't happen!!!
FIRST, after I provided my information to that guy, I noticed there were two hard credit inquiries from them. One, the day when I applied for the loan. Second, the the day when I gave additional information to that IFS guy. I immediately called him asking why they ran two credit inquiries hurting my credit. He simply said they run only once!!! BUT how come I got two inquiries in my credit report??? This is clearly UNFAIR to customers!!! I have my doubts that they are telling the truth.
SECOND, he called me saying my loan application is approved with 3.72% APR for 48 months of loan terms. He sent me documents to sign online which mentioned only the approved loan amount and monthly payment for next 48 months without showing the approved loan APR! I asked him why APR is not given in the document. He said that will appear in the final contract paper. Ok fine! MOST INTERESTINGLY... I figured out that I will actually end up paying more in interest (plus fee) in this IFS approved loan over the life of the loan (48 months) with 3.72% APR than I will pay in my current loan with 4.6% APR. Surprising game of numbers!!!!!!!! I emailed the same guy asking how come I end up paying more in a loan option with a lower APR. He just replied that I will rather save $200 with IFS loan without explaining to me how will that be the case. After my email on confusing numbers of loan interest, he neither called nor emailed me asking what is my decision on his loan offer. Rather I noticed they closed my loan application after 3 or 4 days of that last email communication. Why? Don't you think they should at least ask me about my decision on the loan offer!! Thanks to IFS, I have two hard credit inquiries to remain for next 2 years!
My suggestion and lesson: Cut out middleman, go with the real lenders!!! Dealing with middleman is not a hassle-free task!!!

  • Closed with Lender:

    Yes
  • Loan Type:

    Auto Refinance
  • Review Type:

    Lender Review

Great experience

They were excellent from start to finish. The process was fast and they guide you through the process every step of the way,

  • LendingTree Customer:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review
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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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