Since 2007, Tresl has equipped car owners to reach their financial potential. We intelligently connect you with personalized financial resources for auto purchasing & refinancing from our network of lenders, delivering savings into the palm of your hand. Even better, throughout our end-to-end process, you will have the support of our cutting-edge financial technology and our consultative team of expert advisors, so that you can make the financial decisions that are right for you. Discover how Tresl is building the ultimate auto finance support platform.
Horrible customer service.
Horrible customer service. I have been trying to speak with a live person over the phone to discuss the status of my application. Called Finance Advisor Jon Parton several times and no answer. Left message for Compliance Manager to call back and never got the call. Awful service, waste of time.
Be careful of IFS and all other MIDDLEMAN!!! I checked pre-qualified auto refinancing options from Credit Karma. I saw 3.7% from IFS, which was about 1% lower than my current loan's APR. Fine, I thought I might be able to save some bucks with this offer. I applied for the loan and then I started receiving phone calls from IFS's representative asking for my detail information including VIN of my car. I thought things will go smooth, but that didn't happen!!!
FIRST, after I provided my information to that guy, I noticed there were two hard credit inquiries from them. One, the day when I applied for the loan. Second, the the day when I gave additional information to that IFS guy. I immediately called him asking why they ran two credit inquiries hurting my credit. He simply said they run only once!!! BUT how come I got two inquiries in my credit report??? This is clearly UNFAIR to customers!!! I have my doubts that they are telling the truth.
SECOND, he called me saying my loan application is approved with 3.72% APR for 48 months of loan terms. He sent me documents to sign online which mentioned only the approved loan amount and monthly payment for next 48 months without showing the approved loan APR! I asked him why APR is not given in the document. He said that will appear in the final contract paper. Ok fine! MOST INTERESTINGLY... I figured out that I will actually end up paying more in interest (plus fee) in this IFS approved loan over the life of the loan (48 months) with 3.72% APR than I will pay in my current loan with 4.6% APR. Surprising game of numbers!!!!!!!! I emailed the same guy asking how come I end up paying more in a loan option with a lower APR. He just replied that I will rather save $200 with IFS loan without explaining to me how will that be the case. After my email on confusing numbers of loan interest, he neither called nor emailed me asking what is my decision on his loan offer. Rather I noticed they closed my loan application after 3 or 4 days of that last email communication. Why? Don't you think they should at least ask me about my decision on the loan offer!! Thanks to IFS, I have two hard credit inquiries to remain for next 2 years!
My suggestion and lesson: Cut out middleman, go with the real lenders!!! Dealing with middleman is not a hassle-free task!!!
Closed with Lender:
They were excellent from start to finish. The process was fast and they guide you through the process every step of the way,