5.0 of 5stars661 Reviews

OnDeck

  • Recommended Lender
    Recommended 99%
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Lender Summary

Small business financing made simple, because getting a loan shouldn’t feel like a second job.

What they're saying

Ratings & Reviews
661 Reviews
  • Interest Rates
    Good
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

It was a great experience

My experience with Scott Fink at OnDeck has been great a great one! He has been extremely accommodating & helpful through my PPP loan process. He definitely made me feel that my business mattered. Scott & OnDeck were efficient & they got the job done! I highly recommend this company.

  • Closed with Lender:

    Yes
  • Loan Type:

    Small Business Loan
  • Review Type:

    Lender Review

Poor service - no care.

Horrible Company - We had business loan with OnDeck, everything was fine until the last payment - we paid it as planned, and they rejected the payment and sent it back. We queried it, and they said they would look into it, (perhaps we had overpaid). Next thing we know, they had assigned us to a collection agency! - Zwicker and Associates - Horrible Rude and aggressive people. They Harassed the owner at his home repeatedly called and harassed me at home so much that I had to block their number, and have started harassing our staff. We asked Ondeck to intervene - but they've told us they are overworked because of the Covid crisis. We have told them if we need to pay that amount again, we would do so - but they have not come back to us, and we still get harassed daily by aggressive and rude people from Zwicker. OnDeck don't seem to care. Stay clear, get a business loan somewhere else.
Update - Ondeck are not responding to emails or calls. Their agents continue to use bad practices for collections - rude, threatening. If this is a company on deck chooses to associate with, please find your business loans elsewhere. They are refusing to deal with their own error, despite proof being provided.

  • Closed with Lender:

    Yes
  • Loan Type:

    Small Business Loan
  • Review Type:

    Lender Review

Very good so far

Im very happy with the quick response i recieved from Anastasia. She is a pleasure to work with and reply promptly t*.all my enquiries.

  • Closed with Lender:

    Yes
  • Loan Type:

    Small Business Loan
  • Review Type:

    Lender Review
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OnDeck

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

OnDeck

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