AmeriSave Mortgage Corporation has been at the forefront of digital mortgages since 2002. By providing diverse loan products, low rates and authentic, transparent communication, borrowers can count on AmeriSave for all of their home financing needs. Read the reviews and see for yourself why AmeriSave is one of LendingTree’s “Top 10” rated lenders!
Good Initial Communication and Customer Service until Docs Signed
Great experience up to closing, good customer service and efficient process. Once the papers were signed and I posed a question about misinformation that was given to me about the terms of the re-fi, I was almost completely cut off from AmeriSave. I called and emailed my loan officer for an entire week and received one response from a different employee after she read my negative survey review emailed to me from AmeriSave. She was very understanding of my complaint and very helpful trying to figure it out. Eventually, she explained that she would contact my loan officer and his man******.but I still received no follow up from either.
Closed with Lender:
Customer Service was great!
The agent I worked with was great. However, if you are shopping around for mortgages, be aware of the three day rule in regards to the application fee. I was told that it would be refunded if I decided not to go with AmeriSave and I am currently trying to contend that.
Gald We are done with this!
The loan representative that I talked to and started application with is very nice and tried to be very helpful and accomodating. He did not get correct or enough information in application. I was rushed to sign documents and did not read thoroughly. Started with one morgage application and ended up with 2 more for rental properties. Very involved process and expensive for 3 appraisals. Ended up the only 2 properties were refinanced.
The loan processor did not communicate well and when she did, i was at work and could not access my personal information that was needed for additional conditions. We started the original refinance January 13 and closed on Feb 21. We have stacks of bills tax statements ect... that had to be scanned and uploaded to the website. Some of the forms had to be sent several times because Amerisave kept asking for the same information.
This was a very frustrating process. Our first mortgage payments were due on April 1st. We received goodbye letters. Amerisave sold our mortgages before the first payment was due.
We were able to refinance and get better interest rates so our goal was accomplished, but not without a great deal of stress and worry.
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