AmeriSave Mortgage Corporation

STAY AWAY

I have owned a number of properties and have received numerous loans. This experience was by far the worst I have ever had with a lender. This was a simple 50% LTV refinance of my primary residence. To begin with, just after I applied, I called my loan originator, Michael Irving, to ask a couple questions. When he picked up the phone he said, “I cannot talk. If you have questions, email them to me.” That was the last time we ever talked. Over the ensuing weeks I sent personal and property information to Michael. He would often send me emails four and five times for information I had previously sent him. It was like he never read anything he was sent. When I would send him an email with three questions, he would only answer the first one. It would then take at least two more emails to get the answers to the other questions. All of his answers were one sentence or less and usually did not even answer the specific question asked. Sometimes he would not respond for weeks. He told me he had everything he needed from me and then disappeared for a couple weeks. When I emailed to follow up to see what was going on he said they were still working on my application. I again asked if there was anything he needed from me and he said no. A week later I received a form email saying my application was “incomplete.” It took four emails and a couple days to determine what specific items were needed. That was three weeks after I was told they had everything they needed. This is a terrible lender! STAY AWAY!

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Incompetency and lack of responsiveness at all levels of the organization

I was seeking to refinance my mortgage to take advantage of low interest rates and was referred to AmeriSave by LendingTree. After filling out an initial application, multiple brokers reached out to me to work on the refinance. As the process continued, I received numerous stock requests by email, in the application portal and by text for information that was either inapplicable or already provided, but no one responded. This continued for over a month(!), even as I escalated the issue to other parts of the organization. Ultimately, I went elsewhere, but not before having incurred the cost for an appraisal that I hoped to use elsewhere. Even that has been a problem, since NO ONE at AmeriSave will respond to requests to allow the lender I am working with now to use that appraisal. How AmeriSave has 5 star customer service ratings is beyond me given how atrocious this company has been from start to finish.

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It has not been a good experience.

It has taken over 3 months and is still not completed. It is very hard to get into touch with someone. Leaving voicemail and emails does not always work. Sometimes I do not get returned messages for weeks at a time. If I was not diligent I wonder if it would ever get done.

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Awful Communication

Amerisave personnel don't answer or return calls. When they do answer they tell you what you want to hear and nothing changes. They never reply to any emails. Going on 60 days with no closing date. Have excellent credit. How this company has the ratings it does it absolutely beyond me... Seems like most of the review for this company are not legitimate and misleading. Avoid at all cost

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I was unable to get the information related to my application corrected and as a result the closing had challenges and was delayed. Fortunately the transaction was moved to James Crumley who did a great job.

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My first conversation with Nicholas was wonderful. I found him to be knowledgeable & polite. However, once the "sale" was made with a $500 deposit. he completely ignored me. The process began in June and we didn't close until October 30! We are low risk people, make a substantial income and our credit scores were in the mid 800's. I sent in the documents immediately but had to submit some of them 3 times since they were "outdated". The long process was exhausting and he was no help at all.

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horrible experience

Their research showed that my late husband's name was on the paperwork. I am not sure how this could be the case because I have refinanced twice since his passing and never been asked about it. 3 weeks into the process they asked me for a death certificate so they could take his name off the title. I searched high and low and could not find one and told them so. They told me I would have to get one from the state of Oregon, so I ordered one. The day after i put in the order, I received an email informing me that they were dropping my request due to lack of activity. I emailed my representitive several times after that with no response. I asked for my $500.00 deposit back and again received no response. I have never been treated this poorly by a lender and I would not recommend this company to anyone.

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