AmeriSave Mortgage Corporation has been at the forefront of digital mortgages since 2002. By providing diverse loan products, low rates and authentic, transparent communication, borrowers can count on AmeriSave for all of their home financing needs. Read the reviews and see for yourself why AmeriSave is one of LendingTree’s “Top 10” rated lenders!
the entire experience was tedious, redundant and the agent did not, perhaps could not, respond to our original conversation/ agreement that , to avoid the redundancy and poorly organized system of their robo-mails ( received 10 identical emails throughout the same day).
Did Not Honor Multiple Quotes
My experience is similar to the review by A S. My first 2 loan officers were too busy to work with my refinance. My 3rd loan officer, Paul Dean, returned phone calls and emails until I paid the $500 fee, which I understood to be a rate lock fee. Paul Dean did not respond after I paid the $500. After 2 months of auto-generated emails, I finally called all of AmeriSave's customer service numbers until I found someone that sent my contact information to their customer service resolution department. The person that called me back put me in contact with Paul Dean's manager, Sean O'Laughlin. Sean informed me that Paul Dean did not lock my rate, costing me over $10,000 in extra rate cost, above what was quoted to me, and what I applied for multiple times.
Fast forward another month, (over 3 months in all) and AmeriSave finally put a loan officer on my refinance to finish the refinance. Even after concessions for Paul Dean's incompetence, I was still out over $4000 in increased rate costs.
Do not walk away, run away from this mortgage company, and all of its locations in other states. Their customer facing loan systems are mostly automated, and their loan officers are too busy in this home buying and refinance frenzy time.
Closed with Lender:
The rate they offered seemed good. I submitted all the info they asked for. I have excellent credit, plenty of income and lots of equity. They said they would complete the deal in record time. After 12 days, they still hadn't approved the loan. I complained to the load officer and she said I was welcome to call a different lender. Twice they sent blank faxes to my bank. My bank called to ask about them. I relayed the info to the load officer and she didn't know either. They all seem a bit clueless. My banker asked if they could do a proposal. I said yes. They matched Amerisave rates and approved the load in three days. If you use Amerisave, expect answers to your emails in two or three days. Service isn't their forte. I don't know what is.
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