AmeriSave Mortgage Corporation

Lack of Communication

Very disappointed and frustrated. Switched lenders. One phone call with Tamika, seemed very unprepared and not much information provided. After emailing back and forth about different loan options and trying to look at different options compared to other lenders, the communication stopped completely and no follow up was made. AmeriSave canceled our application without any notice and kept our $500 application fee. We requested a refund but got nowhere. Would highly recommend not using AmeriSave or Tamika as a loan originator. Many other lenders can offer same rates with much less closing costs and offer less points to get the same rates. Other lenders also have no application fee so you won't run the risk of wasting your money.

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Mr Keeton told me that I would receive a $500 credit if I moved forward with the loan. I was then told that it wouldn't show up on certain pieces of paperwork but that I would see it at closing. this did not happen. I did not receive the credit. Mr Keeton not responsive. He would respond to every 3rd or so email stating that he was working on it. I have all the emails to back this up. I would like the credit that I was promised.
thanks,
Brett

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Terrible experience

The entire was over demanding. Asked for proofs over n over. Multiple papers
Sent starting in early July. Application still not sent. M Vanflossen emailed 4 times past week alone n NO ANSWER to date

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Representative hung up on me

The representative from AmerisSave hung up on me when I told him I had locked in a rate with another company and declined to hear their offer.

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Horrible communication!

Communication was great at first. Then after we paid our $500 loan processing fee, the communication was horrible. I got all documents downloaded which was not easy, had to break documents up into 2 or 3 files to get it to accept and still didn't work. I would email my loan officer and no response until after 3 or 4 emails later and a week or 2 span I would finally get a response(this occurred sever times) I had something on my credit that shouldn't of been there. I was told steps to correct it and got the letter showing no defaults and it was an error. I emailed the letter to them and no response... 3 days later the company sent me a denial due to incomplete loan docs(error on my credit report). They wouldn't refund my $500 when they didn't process my loan. Do not use this company, I would not recommend to anyone!

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WORST COMPANY EVER!! You are crazy to use them!!!

They have given me the run around for months now , keep asking for the same exact documents just worded differently. The lady that roped me from Lending Tree she could careless won't answer my emails or calls. The manager he's dropped it as well and he was supposed to be the helpful one. The processor don't even get me start on her she WILL NOT call you back. They discriminate against SELF EMPLOYED people the manager pretty much said it himself that they are harder to work with and he shy's away but hey just keep sending paperwork and go around and around for months to be told your file is DEAD!!! So happy I have wasted 3 months and my time for absolutely NOTHING other than the fact that we are self employed work our butts off but who cares doesn't fit for them I guess.
I would not recommend them to my worst enemy. It is so sad they could treat someone like this with no care in the world.

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Just spoke to a representative

Extremely rude! He basically just hung up on me while I was hesitant to go with the company. His response to me "I'm going to let you go because you sound a little defensive." -click

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