NMLS# 1168

AmeriSave Mortgage Corporation

Lender Summary

AmeriSave Mortgage Corporation has been at the forefront of digital mortgages since 2002. By providing diverse loan products, low rates and authentic, transparent communication, borrowers can count on AmeriSave for all of their home financing needs. Read the reviews and see for yourself why AmeriSave is one of LendingTree’s “Top 10” rated lenders!

What they're saying

Ratings & Reviews
9351 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 1 star reviews | Show all reviews

terrible experience

the entire experience was tedious, redundant and the agent did not, perhaps could not, respond to our original conversation/ agreement that , to avoid the redundancy and poorly organized system of their robo-mails ( received 10 identical emails throughout the same day).

  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Did Not Honor Multiple Quotes

My experience is similar to the review by A S. My first 2 loan officers were too busy to work with my refinance. My 3rd loan officer, Paul Dean, returned phone calls and emails until I paid the $500 fee, which I understood to be a rate lock fee. Paul Dean did not respond after I paid the $500. After 2 months of auto-generated emails, I finally called all of AmeriSave's customer service numbers until I found someone that sent my contact information to their customer service resolution department. The person that called me back put me in contact with Paul Dean's manager, Sean O'Laughlin. Sean informed me that Paul Dean did not lock my rate, costing me over $10,000 in extra rate cost, above what was quoted to me, and what I applied for multiple times.
Fast forward another month, (over 3 months in all) and AmeriSave finally put a loan officer on my refinance to finish the refinance. Even after concessions for Paul Dean's incompetence, I was still out over $4000 in increased rate costs.
Do not walk away, run away from this mortgage company, and all of its locations in other states. Their customer facing loan systems are mostly automated, and their loan officers are too busy in this home buying and refinance frenzy time.

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Pathetic

The rate they offered seemed good. I submitted all the info they asked for. I have excellent credit, plenty of income and lots of equity. They said they would complete the deal in record time. After 12 days, they still hadn't approved the loan. I complained to the load officer and she said I was welcome to call a different lender. Twice they sent blank faxes to my bank. My bank called to ask about them. I relayed the info to the load officer and she didn't know either. They all seem a bit clueless. My banker asked if they could do a proposal. I said yes. They matched Amerisave rates and approved the load in three days. If you use Amerisave, expect answers to your emails in two or three days. Service isn't their forte. I don't know what is.

  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

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AmeriSave Mortgage Corporation

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

AmeriSave Mortgage Corporation

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