AmeriSave Mortgage Corporation

Getting this done was way too painful.

Amerisave asked for way more documentation than any company I have ever financed with before. That was just inconvenient. Beyond that, errors abounded in the information they entered into forms for me, and after signing the initial disclosure and giving them a credit card number for the appraisal I literally could no longer contact the agent I was working with. I had no way to correct the errors despite many, many emails and calls. No reply. Their automated communication portal kept asking me to explain these discrepancies and all I could do was shrug. Eventually, I let another company give me an estimate. Once that credit ding hit my report and they asked me to explain it I was able to get my case escalated to a sales manager and that is the only way this deal got saved.

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Loan servicing responsiveness Amerisave

I have left two voicemails each on different workdays concerning the two change of address forms we have submitted to get the monthly statements mailed to our home where the loan is also. They have not yet called be back. The first change of address was sent 3 months ago. The last, one month ago.

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Great experience

My processor was awesome! He was available, knowledgeable, and professional. This transaction begin 3/9 and was inked 4/16. They really mean 4-6 weeks. Whenever I need mortgage services in the future I will contact Amerisave first.

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Had to walk away

We were warned that Amerisave does a bait-and-switch by leaving the rate flexible and then trying to get us to purchase points to get it back down, and that's exactly what they did. <br />After we pointed it out, they scrambled to get our loan back to where it was originally discussed, and suddenly were unable to get a new payoff agreement for over two weeks. It felt like we were being given the waiting game, which we don't play.<br />If they aren't professional enough to get this right, they are never touching our escrow account.

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Long and winding road.

The company was very fast to get our information from us, hounding us for information, understandably so, but even when told that some of the information would be delayed due to paperwork issues. Loan originator is very slow to respond, does not return calls in a timely manner, which is only exacerbated by the fact that his phone always goes to VM. Took almost 3 months, lots of repetitive paperwork requests, and delays in closing due to their lack of response to info that they had requested. Finally closed the loan after almost 3 months. They did deliver the rate that they promised, which is why they got 2 stars instead of 1. Seriously consider other alternatives when looking for a company to obtain a mortgage or refi.

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No confidence in Amerisave

After receiving someone else’s Loan documents via email, I asked Derris why I didn’t receive my documents, he had no answer. I then asked him who was receiving my Loan documents, again, no answer. I have no confidence in Amerisave or their processes. After paying a $500.00 app fee, It seems that money has been stolen.

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No communication

While refinancing there was limited to no communication. Would email questions and never received answers back. Just Unacceptable

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