Headquartered in Mount Laurel, New Jersey, AnnieMac Home Mortgage, a d/b/a of American Neighborhood Mortgage Acceptance Company, LLC has provided quality mortgage loan products to consumers nationwide. As an approved seller/servicer with Fannie Mae, Freddie Mac and Ginnie Mae, we have access to the best mortgage programs available, including Conventional, Government and Non-Conforming mortgages. Since our processing and underwriting are completed in-house, consumers can expect an efficient process and exceptional customer service, positioning us as a leader in the mortgage lending industry.
Derek does a fantastic and friendly job of breaking everything down and making sure we know where we are in the process and what to do. His team is also readliy available to answer questions quickly!~
We have now worked with Derek twice. In October 2019 he provided us with our original VA mortgage, to purchase our home, and then, in July 2021, he helped us with our refinance, also a VA loan. Both processes were seamless. Derek is very easy to work with and very responsive. With our initial mortgage we were also consulting with a local VA mortgage lender and Derek was able to complete the process quicker with better rates. Even the builder’s agent was very impressed (she said he was one of the easiest lenders to work with) and asked for his information for future buyers. We highly recommend working with Derek.
Our close friend recommended Derek for mortgage refinance. Derek provided fast and accurate information throughout the whole refinance period and answered all questions that we had in timely manner.
AnnieMac is a mortgage broker that is average at best. Since they offered nothing to write home about, i will simply relay the experience we had that caused my husband and I to choose another lender. The broker we were working with Katie asked for several documents from us. We sent them. Nothing out of the ordinary there. Then we got a call and email from a woman Julie who claimed to work with Katie and who requested a lot of overlapping documents. Apparently she was supposed to be working with Katie to help with the underwriting process. It was clear that Katie and Julie were not properly communicating, as Julie was requesting items we had already sent to Katie. Julie also was fairly condescending in her speech to me, which was unpleasant from a customer service point of view. She kept asking for our whole credit information to be sent over email and I kept expressing my concern for such info to be sent all at once. When i told her that, she went on to explain why she needed it to order the appraisal and then explained what an appraisal was, which was not the point of concern. Ultimately we sent it due to her constant pressuring, and conveniently our credit card was hacked the next day, which we feared would happen. Now we are not convinced that the other sensitive information we sent was secure. The worst part was that Katie had emailed Julie (i was CCd in the email) telling her to just call for the info, and she continued to say she needed it over email now or else she could not order the appraisal. When we brought the issue up again with Katie, she just apologized and then offered to pay for the appraisal, but she must have forgotten that she had already agreed to pay for the appraisal. She never got back to us about how the situation was dealt with, and ever since we brought it up, her conversations with us were fewer and shorter. We had to keep pressing for updates or asking how things were going. And then i got another email from one of their workers, a Joe person, who asked for my verification of employment. I needed a release of information from him per my HR in order for my HR to send it, so i emailed him, called him, and asked him to call me back. He never emailed me back, did not pick up, and did not call me back. The communication breakdown became more evident the longer we worked with them. It seems that their workers are not on top of their documentation, were not communication with each other, and were not communicating well with us. I hope anyone who sees this chooses another broker company! Oliver Woodbury with Pioneer Mortgage Funding is awesome and does a good job with matching or finding lower rates. He is very knowledgeable, professional, and efficient. If you are in Florida, I would highly recommend him. This is my second time working with him, and if i buy another house, i would work with him yet again.
Shanelle from Gainesville, FL
Reviewed in March 2021
Loan Type:
Home Purchase
Review Type:
Lender Review
Do you want to flag this review?
(1 of 5)stars
Bad
Inquired about refi, did not get a response for 7 months... 1 payment was late due to a computer error on my part but because of this I am not able to make online payments for 6 months, so I mailed a check, 2 weeks go by and my bank account shows nothing. I call to inquire about receiving my check and I am told they will not except my check they need cashiers check.. they will not let me pay over the phone. I do not understand why they make it so difficult to pay them. Very frustrating.
Brian from Sanford, ME
Reviewed in February 2021
Closed with Lender:
Yes
Loan Type:
Home Purchase
Review Type:
Lender Review
Do you want to flag this review?
(1 of 5)stars
Total confusion
Having originally been told that we could complete our refi in less than a month, we now find ourselves 3 months in and still not completed. We worked with Michael and towards the end his manager Robert. Not only was communication through the whole process extremely poor but they didn’t seem to have a good understanding of the financial information we were asked to supply. Key items were overlooked which led to last minute confusion on their part. We kept getting underwriting questions that had been answered, and even satisfied, over and over. Trying to get a straight answer about our closing disclosures was almost comical. We’d be sent one disclosure with outrageously incorrect information. Then when we queried it, we were told to just sign and they would resend another CD with the correct information. That never happened. Perhaps they value new home purchases more, as I was consistently told that they were prioritizing those over refi customers. My advice would be to look at a company that values your business and customer service. We certainly didn’t get that feeling or experience here!
Simon from Clermont, FL
Reviewed in February 2021
Loan Type:
Refinance
Review Type:
Lender Review
Do you want to flag this review?
(1 of 5)stars
Horrible Response rate and followup once apply for loan.
I wouldn't trust this company and agents at all for any loan application. They advertise low rates and ask to apply online. Once you apply online and submit all your documents, then they are extremely slow in responding to any requests, following up. It has been more than 2 months since underwriter review - the processor would fail to communicate the comments back, update or proceed the loan. The loan lock is expiring today and no one in their end seem to care or update on if they can even close the loan. DON'T TRUST THIS COMPANY. Save your credit, apply at more trusted bank. I don't trust them to be able to close loans on time.
Alok from Palo Alto, CA
Reviewed in November 2020
Loan Type:
Refinance
Review Type:
Lender Review
Do you want to flag this review?
(5 of 5)stars
Recommended
Couldn’t be happier with our experience
Our loan process was as painless and efficient as it could be, everyone was very helpful and communicated with us every step of the way!!! We are so happy with our loan staff and very grateful to each and everyone of them for making our dream home come true!!! Thank you so much!!!!!
Karen from Falls Of Rough, KY
Reviewed in March 2020
Closed with Lender:
Yes
Loan Type:
Home Purchase
Review Type:
Lender Review
Do you want to flag this review?
(5 of 5)stars
Recommended
Great Experience
William (Bill) Marshina made the home buying process very simple. He was very professional and knowledgeable and worked with me for almost an entire year until I found the right home, the loan processor Amanda Lindsay was also very efficient. These two make an amazing team and really helped to make my first home buying experience a pleasant one. I would definitely not hesitate to recommend Bill to anyone looking to purchase a home as I will personally use him again. Thank you Bill
Here are a few tips for writing a top-notch review for a company in our marketplace:
Do
Don't
LendingTree Certification:
The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.
LendingTree Certification:
Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.
Loan Officer Certifications:
Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.
AnnieMac Home Mortgage
Let's answer a few short questions and see what offers AnnieMac Home Mortgage and other lenders may have for you.