NMLS# 818108

Assent Mortgage, LLC

Lender Summary

The mortgage process for most American’s has not been the easiest especially for first time home buyers. We are focused on changing the way Americans get a mortgage. Step-by-step we are taking apart the old mortgage infrastructure and replacing it with thoughtful technology.  

We believe in allowing homeowners to do things on their own time. Our site is available 24/7, nights and weekends, not only bankers’ hours. 

  No bait-and-switch. No hidden fees. No BS. 

We offer a fast, online application process, let you set your own time and place for closing, and give you the ability to manage your mortgage from your phone. 

We make sure you have the details you need to get the right solution based on your needs. 

We believe simplicity makes things better. The mortgage process could use some help currently in that department.

What they're saying

Ratings & Reviews
36 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Ghosted me after taking all my info and running a credit report.

When Charlie Wong of Assent Mortgage cold called me, I immediately warned him that although I had excellent credit and plenty of assets, my case was not typical as I am retired and too young to receive Social Security so I don't have regular income to show.
Charlie Wong told me it wasn't a problem and assured me that we could do an asset-based underwriting and that based on the numbers that I had given him we should be able to do a no-cost refinancing.
So I filled in the forms and sent him statements showing 30% more assets than what we had discussed and authorized him to run a credit check which they did.
The credit report should have come back essentially perfect as my various banks and credit cards assure me that my FICO credit score is 850 out of a possible maximum of 850 and other scores are similarly very high. I don't know what number they got as they didn't send me the copy that they are legally required to. I know they ran a hard credit report because I received warning from the various institution that monitor such things.
I have not heard from them since they ran my credit, they have not returned my calls nor my emails.
Avoid this company at all cost, if you don't want your credit to be needlessly impacted.

  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Poor manners

Dave from Ziplend by Assent called me and when I informed him I had already chosen a lender, he did not handle it gracefully. When I hung up on his rudeness, he called back to continue insulting me. I then asked for his superior's contact info and it was his turn to hang up.

  • LendingTree Customer:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

The whole process went smoothly …

The whole process went smoothly and the customer service was awesome.

  • LendingTree Customer:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Assent Mortgage, LLC

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