NMLS# 330511

Better.com

Lender Summary

Better Mortgage is a direct lender dedicated to providing a fast, transparent digital mortgage experience backed by superior customer support. From our offices in New York City, we're using technology to change the way people finance their homes, for the better. With Better Mortgage, you can apply for a pre-approval online, 24/7 without ever paying loan officer commission. With Better Mortgage, you're in control. Your entire application is on one platform and help is only a click away.

What they're saying

Ratings & Reviews
427 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Closing process was a disaster.

Online process was quick and mostly easy, but as we approached closing the experience slid downhill. If you don't care about your time, or can easily take a full day off of work, it might work for you.
For closing, they contract through a third party if you want to have someone come to your home for a non-trivial charge. However, despite confirmation of my time, the notary never showed. This meant 3 hours of missed work and lost money for childcare. It took more time and calls to finally get a new time, requiring more time off for the same window and childcare again. A closing that shouldn't have cost anything out of pocket ended up being thousands more because of lost work and costs they couldn't roll into the loan.

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Great to know instantly

Wonderful to have a quick ans***.also I can pay it back next week in full ..It has. Been a great pleasure to have a company so easy to understand when someone is in nee**.thank you so very much.

  • Loan Type:

    Home Purchase
  • Review Type:

    Lender Review

Underwriters are terrible.

No good communication at all from the underwriters.
They kept asking for documents that they already had. So I don’t think they even read them. Or if they do they don’t know how to comprehend what they read, in which case they’re in the wrong business. Or at least the people looking to deal with them are looking at the wrong business to deal with…
Very frustrated. Still waiting on reimbursement for money…..
I would strongly recommend people to avoid these people, if you’re actually looking to get a mortgage agreement completed.
Good luck

  • LendingTree Customer:

    Yes
  • Loan Type:

    Home Purchase
  • Review Type:

    Lender Review

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Better.com

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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