NMLS# 330511

Better.com

Lender Summary

Better Mortgage is a direct lender dedicated to providing a fast, transparent digital mortgage experience backed by superior customer support. From our offices in New York City, we're using technology to change the way people finance their homes, for the better. With Better Mortgage, you can apply for a pre-approval online, 24/7 without ever paying loan officer commission. With Better Mortgage, you're in control. Your entire application is on one platform and help is only a click away.

What they're saying

Ratings & Reviews
427 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

I had a very unpleasant experience with Bet***.com Home Mortgage

I had a very unpleasant experience with Bet***.com Home Mortgage. The home appraiser they sent deliberately low-balled my home value, $120,000 less than the last appraisal, to be precise! He not only used a comparable that was sold 4 years ago, he also reduced the square footage of my home drastically.
Bet***.com representatives would not take any action against the incorrect appraisal and refused to oblige to any requests I was making to validate the appraisal or to order a new one.
Overall, a very unfortunate experience - wasted my $550 in appraisal fee, and wasted substantial amount of my time.

  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Awful.

My wife and I were feeling out some different loan companies for a cash-out refinance on a home improvement project we are starting in a few months. Better's website was very nice, but I just wanted to see what we were pre-qualified for as we planned to make a choice in May. I was enticed by their online services. Well, after I applied I received a phone call follow up. I couldn't compare my exact rate, because they didn't offer a rate without points(par rate). After my immediate phone call where I told them I couldn't make a decision until April, I received a follow up phone call from someone else who seemed oblivious to my first conversation. Then I received an e-mail from a third person who also seemed oblivious to the fact that I asked them to stop contacting me. I told them that we would make a choice based on the lowest rate in May after our designs were finished. I have since received 3 more e-mails from three different people. It feels like I'm dealing with a sleazy web marketing company rather than a legitimate company.

  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Be careful about small scams in the process of loan!

Be very careful about this company. There may be many small scams in the process of mortgage or refinancing. I paid home insurance premium to the mortgage's escrow account. But it turns out Bet***.com didn't pay my insurance company at all and tried to steal my payment without my knowledge. Even worse, my home insurance company cancelled my policy because of no payment from Better. So I have actually no home insurance for a couple of months! And Better. com refused to correct their error, and asked me to solve this issue that was completely caused by their fault or intention to steal my money away! Avoid this company!

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

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Better.com

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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