NMLS# 330511

Better.com

Lender Summary

Better Mortgage is a direct lender dedicated to providing a fast, transparent digital mortgage experience backed by superior customer support. From our offices in New York City, we're using technology to change the way people finance their homes, for the better. With Better Mortgage, you can apply for a pre-approval online, 24/7 without ever paying loan officer commission. With Better Mortgage, you're in control. Your entire application is on one platform and help is only a click away.

What they're saying

Ratings & Reviews
427 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Professional Service. Easy Online Transactions. Fantastic Experience.

I was shopping for refinancing in January. Bet***.com gave the lowest rate & closing cost combo. The entire process is pretty easy. Other than the final signing appointment with a mobile notary, everything else was done online. The loan consultant, processing expert and closing expert are all quite responsive, professional and extremely helpful. My loan was funded within a month. No hassle, no headache, fantastic experience. I would highly recommend Bet***.com and will work with them again in the future.

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

My first refi and had best experience

The entire refinance experience was very good. Each and every person in each step guided me through it answering all questions and following up with me. The entire process was very transparent online in the portal. The loan was closed in less than 45 days which is awesome. Will surely refer Better for my friends and family. Forgot to mention that the rate they provided was the best and no one could beat it.

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Great rate and solid online experience

They gave me a great rate with $ towards closing. Online closing process was mostly good. For someone who is stuck on zoom calls most of the day, it was great to do everything from an asynchronous, online portal. At times it was easy to get lost in the process and not know if you're 20% done or 80%. Team was generally responsive even if the answers were somewhat ambiguous (e.g., "we should be all clear").

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

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Better.com

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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