NMLS# 330511

Better.com

Lender Summary

Better Mortgage is a direct lender dedicated to providing a fast, transparent digital mortgage experience backed by superior customer support. From our offices in New York City, we're using technology to change the way people finance their homes, for the better. With Better Mortgage, you can apply for a pre-approval online, 24/7 without ever paying loan officer commission. With Better Mortgage, you're in control. Your entire application is on one platform and help is only a click away.

What they're saying

Ratings & Reviews
427 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Really easy to get our refinance done quickly

Better made the rate selection process very transparent, and easy to update your selection on. Additionally, we were able to get both of our refinances done at the same time which made our life a lot easier! Thanks a ton for the help, and we will definitely be using Better in the future!

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Had a great initial quote, but way too busy...

They had a great quote on a 15 yr fixed rate with low fees, but I could barely get a response from anyone there... I authorized a credit check and the whole deal, but couldn’t lock the rate in their system. The next day the fees went up from ~$6k to over $11k and they more or less told me to pound sand. Over $5k more in fees for the same loan! Meanwhile at least two other lenders beat their initial offer... I wouldn’t trust these guys. One can only imagine what closing with them is like...

  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Good tech plus good real human support

Rate and costs were as advertised and it went off without a hitch. I went with them over a local lender my real estate agent had a relationship with because the loan estimate closing costs came in with Better under my seller credits, and they didn't for the other. This was true still through final closing, and in fact even came down a bit. This even lead to my Loan-To-Value coming down a bit in the final.
Their online system is really good, with a task list that you just work through like a game, uploading securely what is needed and getting feedback on what tasks you have outstanding, where you are in the process, and what will happen next. My experience with loans is that high tech is usually NOT the case, so kudos.
When I did have a potential timing issue with the final closing clearing I just reached out to Better support by phone, got a friendly human, in the early evening (their California office was still open), and they lit a fire and I got feedback and actual movement on the closing confirmation within the hour.
Honestly I just wonder if I would have done even better using their offered title services instead of my own. My title servicer came in much more expensive than (more than double) Better's estimate, and most of that cost breakdown was nonsense fees. Seeing as how their other estimates were right on I bet this would have been too. Oh well, next time.

  • Closed with Lender:

    Yes
  • Loan Type:

    Home Purchase
  • Review Type:

    Lender Review

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Better.com

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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