Better Mortgage is a direct lender dedicated to providing a fast, transparent digital mortgage experience backed by superior customer support. From our offices in New York City, we're using technology to change the way people finance their homes, for the better. With Better Mortgage, you can apply for a pre-approval online, 24/7 without ever paying loan officer commission. With Better Mortgage, you're in control. Your entire application is on one platform and help is only a click away.
Best rates, willing to negotiate, good service! My realtor and my title company agent were both astonished by how much we saved with this mortgage company.
Hi Micah, we strive for customer delight and are thrilled you were happy with your experience. It was a pleasure working with you and thank you again for choosing Better. Sincerely, Megan Bellingham (Head of Mortgage Operations)
Micah from Houston, TX
Reviewed in August 2018
LendingTree Customer:
Yes
Loan Type:
Home Purchase
Review Type:
Lender Review
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(5 of 5)stars
Recommended
Great rate and Met her promise!
Patient and not pushy to get our business. Followed up every couple of days with short messages to know when we found our home and needed to get a loan.
We were not sure we could get the loan process started and closed in less than 20 days, Lucy Randall and Kelly Lescano said they would get it done and THEY DID IT! Kelly was great to work with and responded quickly to every question we had along the way. Coordinating the whole process through their website made the process easy for both my wife and I to follow step by step.
Hi Mark, I’m excited to hear you are happy with your experience with Better. We take pride in our customers benefiting from our online tools and quality loans. Thank you for your feedback. Sincerely, Megan Bellingham (Head of Mortgage Operations)
Mark from Frisco, TX
Reviewed in August 2018
LendingTree Customer:
Yes
Loan Type:
Home Purchase
Review Type:
Lender Review
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(5 of 5)stars
Recommended
“Better” is the best description I can give!
Hand holding service who went above and beyond to get the loan done, lots of rebates, low rate - I actually felt like I was the priority. Highly recommend.
Hi Tim, I'm glad you enjoyed so many aspects of Better's mortgage process, especially our team's goal to provide support, not sales. Thanks for your feedback, and we hope to work with you again in the future!
Sincerely, John Moffatt (Head of Loan Origination)
Tim from Austin, TX
Reviewed in August 2018
LendingTree Customer:
Yes
Loan Type:
Home Purchase
Review Type:
Lender Review
Do you want to flag this review?
(5 of 5)stars
Recommended
Best service
Holly and her entire team were quick to respond to all my questions. They were totally committed and I felt I received the best service!
Everyone I dealt with was quick to respond, kind, understanding, and very helpful. I was able to do everything online and their website was easy to navigate.
Hi Susan, thank you for choosing Better Mortgage. We enjoyed working with you and are glad you could utilize our dedicated customer support team. Best of luck in your new home! Sincerely, Megan Bellingham (Head of Mortgage Operations).”
Susan from Pomona, CA
Reviewed in August 2018
LendingTree Customer:
Yes
Loan Type:
Refinance
Review Type:
Lender Review
Do you want to flag this review?
(5 of 5)stars
Recommended
Excellent Mortgage Experience
Better Mortgage delivered what promised. The timeline to meet was aggressive from the very beginning. They worked diligently to make it happen. They promptly addressed concerns and handled all matters in a professional manner. They offered an unbeatable rate and no fees. I closed on my home as planned without delays. I definitely would recommend Better Mortgage and will keep the information for future mortgage needs.
Hi Ivonne, I'm so glad that we were able to work quickly to close your mortgage on time despite the tight deadline! Good luck in your new home, and I hope you'll stay in touch. Sincerely, John Moffatt (Head of Loan Origination)
Ivonne from Alpharetta, GA
Reviewed in June 2018
LendingTree Customer:
Yes
Loan Type:
Home Purchase
Review Type:
Lender Review
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(5 of 5)stars
Recommended
Better really is better!
I contacted Better Mortgage after hearing one of the founders interviewed on a podcast. The experience turned out to be everything that was promised and more: blazingly fast, transparent, supported by a beautiful online interface and by amazing people on the other end of the phone. Also, the fundamental product - the mortgage - is excellent. My partner and I got a significantly better rate than at any other lender we approached, and the ability to see the daily rate sheet for different loans is not available anywhere else, as far as I know. With another lender I'd literally have to call or email every morning and ask - what's the rate today? I never write internet reviews, good or bad, but I was so impressed by my experience that I just had to be an evangelist for this company. The only unfortunate thing about Better is that they don't lend in every sta****.yet*
Hi Alice, it's great to hear you enjoyed various facets of the Better experience, from our digital platform to our competitive rates. Thank you so much for choosing Better, and we hope to work with you again in the future! Sincerely, John Moffatt (Head of Loan Origination)
Alice from New Haven, CT
Reviewed in June 2018
LendingTree Customer:
Yes
Loan Type:
Home Purchase
Review Type:
Lender Review
Do you want to flag this review?
(1 of 5)stars
Worst Experience Ever
If I could give ZERO stars I would, I applied for a mortgage back on 4/12, I was instantly approved for new home, I provided over 50 documents, setup insurance, provided everything they asked for, the communication was little to none, it was like pulling teeth to get a response, my "loan ranger" was non existence, after several weeks gone by, they tell me that this property is an investment property, even though it is going to be my primary home, but my house has not been sold yet, due to a slow market, so after 1 month, they tell me that they can't close my loan, due too the type of property, which is completely inaccurate, it was a complete bait and switch, and we couldn't be more disappointed that we wasted all this time with this company, just to lose the property we were supposed to get.
Hi Carrie, I'm sorry to hear you were unhappy with your Better experience. We are required to underwrite mortgages according to Fannie Mae guidelines, which does affect the loans we are able to offer. If you'd like to further discuss your experience, please feel free to contact me directly, John Moffatt.
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Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.
LendingTree Certification:
The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.
LendingTree Certification:
Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.
Loan Officer Certifications:
Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.
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