Better Mortgage is a direct lender dedicated to providing a fast, transparent digital mortgage experience backed by superior customer support. From our offices in New York City, we're using technology to change the way people finance their homes, for the better. With Better Mortgage, you can apply for a pre-approval online, 24/7 without ever paying loan officer commission. With Better Mortgage, you're in control. Your entire application is on one platform and help is only a click away.
Closing process was a disaster.
Online process was quick and mostly easy, but as we approached closing the experience slid downhill. If you don't care about your time, or can easily take a full day off of work, it might work for you.
For closing, they contract through a third party if you want to have someone come to your home for a non-trivial charge. However, despite confirmation of my time, the notary never showed. This meant 3 hours of missed work and lost money for childcare. It took more time and calls to finally get a new time, requiring more time off for the same window and childcare again. A closing that shouldn't have cost anything out of pocket ended up being thousands more because of lost work and costs they couldn't roll into the loan.
Closed with Lender:
Underwriters are terrible.
No good communication at all from the underwriters.
They kept asking for documents that they already had. So I don’t think they even read them. Or if they do they don’t know how to comprehend what they read, in which case they’re in the wrong business. Or at least the people looking to deal with them are looking at the wrong business to deal with…
Very frustrated. Still waiting on reimbursement for money…..
I would strongly recommend people to avoid these people, if you’re actually looking to get a mortgage agreement completed.
Go Elsewhere-Terrible Service, Terrible Experience
This process was drawn out and lengthy. I uploaded everything requested within a day of the request. They continued to ask for documents that had already been uploaded. Their underwriters took forever to review. They then assured me it was likely to be approved to induce me to pay for an appraisal up front. Despite the appraisal coming in at over 2M, and the refinance amount being 500k, and personal income exceeding 250k, they took nearly a month to decline the loan. Go elsewhere. Their underwriters have their heads on backwards.
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