NMLS# 472433

4.8 of 5stars215 Reviews

ConsumerDirect Mortgage, A Division of FirstBank

  • Recommended Lender
    Recommended 94%
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Lender Summary

At Consumer Direct Mortgage, we know that each customer has specific needs, so we strive to meet those specific needs with a wide array of products, investment tools, mortgages and best of all quality service and individual attention. You are our priority and we know that superior service, delivering what was offered, coupled with the lowest overall cost is the way to keep you as a customer for life.  In a lending environment where everyone is offering the same core products and programs, we know that we have to separate ourselves with an unwavering commitment to services and delivering the lowest overall total cost to close every day.  Our sales and operations team is comprised of veteran Mortgage Professionals that are committed to this philosophy and understand what it takes to get the job done on time and at the agreed upon terms and conditions presented.

What they're saying

Ratings & Reviews
215 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Top-notch service and great rate

I worked with Pat Moore with my refinance. Pat is as responsive, efficient, and respectful as it gets! He sent me competitive quotes promptly after each of my request as interest rate has declined from the initial quote and followed up from time to time, but never overly aggressive in pushing the transaction. Each quote is very competitive in rates and the fees are low compared to quotes from other companies. There was no extra fees and what was said upfront is consistent at closing. His closing team Ricky and Todd are also excellent in their promptness and customer service. I am very impressed with this company - I feel everything they do is trying to make me a happy customer!

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Complete waste of time!

We attempted to refinance our condo and were basically mislead by our loan officer Rod Davis for over a month before being rejected despite 800 credit and more than adequate income. The whole month was frustrating due to lots of requests for documents already provided and total lack of communication. The real issue is the loan officer is not well versed in various kinds of income (Short term rental and retirement accounts). Once it became apparent that he was not competent enough to have a meaningful conversation regarding our assets/income he refused to answer our questions which would have allowed the correct information to be reported. Instead he gave erroneous info to the UW and would not listen when we tried to explain/educate; simply stated he was closing the file. Not one time did he offer to speak with us and try to understand our financial holdings. He continually blamed issues on the loan processor on his team even though I feel the ultimate responsibility falls to the loan officer to keep the deal moving along. Once it became apparent that he lacked the education to assist, he became very unprofessional and sent nasty emails which I will be sharing with management. He continued to blame us and other people on his team for his lack of diligence. Maybe this company could help you if you have one simple W-2 source of income but anything other than that I caution you to not waste your time. Huge lack of training/education and very unprofessional loan officers.

  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Don't waste your time

After being sucked in with advertised low rates and fees, they proceeded to use an appraiser known for undervaluing homes, which they then used as reason to jack up the fees. Fine, you don't want my business. Several other companies will gladly re-finance my house. To add insult to injury, they won't transfer the appraisal (which I paid for out of my pocket). I wasted $450 on this company. Complete rip off. Stay away.

  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

ConsumerDirect Mortgage, A Division of FirstBank

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