NMLS# 472433

ConsumerDirect Mortgage, A Division of FirstBank

Lender Summary

At Consumer Direct Mortgage, we know that each customer has specific needs, so we strive to meet those specific needs with a wide array of products, investment tools, mortgages and best of all quality service and individual attention. You are our priority and we know that superior service, delivering what was offered, coupled with the lowest overall cost is the way to keep you as a customer for life.  In a lending environment where everyone is offering the same core products and programs, we know that we have to separate ourselves with an unwavering commitment to services and delivering the lowest overall total cost to close every day.  Our sales and operations team is comprised of veteran Mortgage Professionals that are committed to this philosophy and understand what it takes to get the job done on time and at the agreed upon terms and conditions presented.

What they're saying

Ratings & Reviews
260 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Loved working with Consumer Direct and Bill Hutto

Loved working with Bill Hutto, Haley and Hesta---Ask for Bill Hutto!!
I did plenty of research on refinancing with local banks and online and chose to go with Consumer Direct because of their rates, no fees, and the knowledge and trustworthiness that I felt Bill Hutto had. Bill was a true pleasure to work with along with his team, Haley and Hesta. Bill had the knowledge and experience and he was always there to answer my questions. I was impressed at how quick he responded to my questions and trust me I had plenty. I'm a detail person so I wanted to know everything. Haley took over in the underwriting department and did an awesome job and then Hesta did the final closing. Prior to closing I started pricing out Title Companies and realized really fast that it was cheaper to go with the Title Company that Consumer Direct uses. Everything that Bill told me from the beginning and Haley and Hesta added towards the end was true. There was not one surprise in this refinancing and it went so smoothly that I actually enjoyed the process. Things to watch out for when choosing a company is the loan cost. Consumer Direct offered me: no loan origination fee/no lender fees and there was one that I wasn't aware of but NO document/escrow fee which most of the other companies were charging $400 to $500. This was a huge savings. Bottom line is Consumer Direct did a great job at the best price out there. Super Happy with them and the results and would use them again and would definitely refer people to them.

Sandy V

  • LendingTree Customer:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Great customer service

Great rate and very responsive

  • LendingTree Customer:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Hit it out of the park!!

They hit it out of the park!!! I gave four different companies the opportunity to win my business and ConsumerDirect far exceeded them all. Very patient and quick with responsiveness. Simplified the process, gave me great strategic advice. Never once did I feel like I was getting bamboozled or pressured into something.

  • LendingTree Customer:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

ConsumerDirect Mortgage, A Division of FirstBank

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