NMLS# 472433

ConsumerDirect Mortgage, A Division of FirstBank

Lender Summary

At Consumer Direct Mortgage, we know that each customer has specific needs, so we strive to meet those specific needs with a wide array of products, investment tools, mortgages and best of all quality service and individual attention. You are our priority and we know that superior service, delivering what was offered, coupled with the lowest overall cost is the way to keep you as a customer for life.  In a lending environment where everyone is offering the same core products and programs, we know that we have to separate ourselves with an unwavering commitment to services and delivering the lowest overall total cost to close every day.  Our sales and operations team is comprised of veteran Mortgage Professionals that are committed to this philosophy and understand what it takes to get the job done on time and at the agreed upon terms and conditions presented.

What they're saying

Ratings & Reviews
252 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

A

Matt was exceptional with taking care of our refinance. He is very knowledgeable, willing to share insight and always answered my questions in detail. Was prompt with any loan related inquiries and was professional and friendly. Great experience with Matt. I highly recommend! Thank you for making the process smooth!

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Loan Officer Review
  • Loan Officer:

Amazing Refinance Experience

Matt was great to work with from the first moment we chatted on the phone all the way through closing. He was personable, helped me understand the options presented, and just an overall great guy. I would recommend him to my family and friends. THANKS!

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Loan Officer Review
  • Loan Officer:

Overall, Great Experience

My overall experience with the refinancing was great with a minor frustration exception. First of all, Matthew Brodtman was excellent from start to finish. The first quality that stood out of him was his responsiveness and communication skills. Matt answered any questions clearly and without delay. He answered his emails and text immediately, which indicated his commitment and delivery of the promise he made to his clients. To communicate ASAP. In addition, Matt knew his trade well and explained it in clear and precise terms which assisted me in making the refinancing decisions. The overall refinance went smoothly and Matt intervened when things didn't go well with any document submission or requirements.
My only negative experience and frustration was outside Matt's control and had to do with the Online Consumer Portal. This is an inferior system and was very unhappy with it. My number one complaint was the inability to see the documents that were ALREADY submitted and NOT have to resubmit them again. This has created confusion and lack of transparency from both myself and the loan officers. So, my suggestion is to revamp the system to allow clients to see the documents they have already submitted and show the pending documents. Otherwise, maybe investing in an-all-new system would make a great financial investment to bring the clients' experience to top notch.

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Loan Officer Review
  • Loan Officer:

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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

ConsumerDirect Mortgage, A Division of FirstBank

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