NMLS# 472433

ConsumerDirect Mortgage, A Division of FirstBank

Lender Summary

At Consumer Direct Mortgage, we know that each customer has specific needs, so we strive to meet those specific needs with a wide array of products, investment tools, mortgages and best of all quality service and individual attention. You are our priority and we know that superior service, delivering what was offered, coupled with the lowest overall cost is the way to keep you as a customer for life.  In a lending environment where everyone is offering the same core products and programs, we know that we have to separate ourselves with an unwavering commitment to services and delivering the lowest overall total cost to close every day.  Our sales and operations team is comprised of veteran Mortgage Professionals that are committed to this philosophy and understand what it takes to get the job done on time and at the agreed upon terms and conditions presented.

What they're saying

Ratings & Reviews
256 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Surpisingly Excellent Service

My mortgage was complicated but the team at ConsumerDirect were simply outstanding. It was a long process compared with most loan application processes but they were very patient and positive with their communication throughout the process. I eventually had better "offers" from other lenders, but I stuck with ConsumerDirect because their service was too good. Highly recommended!

  • LendingTree Customer:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Highly Recommend

The entire process was great! Phillip made sure that we always were able to have our questions answered. He made sure everything was stress free. I was always told that buying your first home would be stressful, but it was anything but that! I was continuously updated throughout the process. Not only that, but we were even able to move our closing date up, because of how quickly our loan was completed.

  • LendingTree Customer:

    Yes
  • Loan Type:

    Home Purchase
  • Review Type:

    Lender Review

Excellent service and execution

I worked with David, Paola and Shannon on me and my husband's first home purchase. We loved the service and professionalism from ConsumerDirect.

We had shopped around with different lenders and this was the one that offered the lowest rate by far. We even had a bad experience with another online lender whose representative was almost harrassing us to get the loan from them at a higher cost. So we were very happy that ConsumerDirect representatives were polite, professional and offered really great service from start to finish.

We were able to close on our target date even with hiccups from seller side of things and this really impressed me.

Everything was also convenient to do as we only had to sign documents online and corresponded via email which they were very quick to respond.

We loved our experience and would definitely recommend ConsumerDirect to everyone else.

  • LendingTree Customer:

    Yes
  • Loan Type:

    Home Purchase
  • Review Type:

    Lender Review

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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

ConsumerDirect Mortgage, A Division of FirstBank

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