4.8 of 5starsRead Reviews
At Consumer Direct Mortgage, we know that each customer has specific needs, so we strive to meet those specific needs with a wide array of products, investment tools, mortgages and best of all quality service and individual attention. You are our priority and we know that superior service, delivering what was offered, coupled with the lowest overall cost is the way to keep you as a customer for life. In a lending environment where everyone is offering the same core products and programs, we know that we have to separate ourselves with an unwavering commitment to services and delivering the lowest overall total cost to close every day. Our sales and operations team is comprised of veteran Mortgage Professionals that are committed to this philosophy and understand what it takes to get the job done on time and at the agreed upon terms and conditions presented.
Surpisingly Excellent Service
My mortgage was complicated but the team at ConsumerDirect were simply outstanding. It was a long process compared with most loan application processes but they were very patient and positive with their communication throughout the process. I eventually had better "offers" from other lenders, but I stuck with ConsumerDirect because their service was too good. Highly recommended!
The entire process was great! Phillip made sure that we always were able to have our questions answered. He made sure everything was stress free. I was always told that buying your first home would be stressful, but it was anything but that! I was continuously updated throughout the process. Not only that, but we were even able to move our closing date up, because of how quickly our loan was completed.
Excellent service and execution
I worked with David, Paola and Shannon on me and my husband's first home purchase. We loved the service and professionalism from ConsumerDirect.
We had shopped around with different lenders and this was the one that offered the lowest rate by far. We even had a bad experience with another online lender whose representative was almost harrassing us to get the loan from them at a higher cost. So we were very happy that ConsumerDirect representatives were polite, professional and offered really great service from start to finish.
We were able to close on our target date even with hiccups from seller side of things and this really impressed me.
Everything was also convenient to do as we only had to sign documents online and corresponded via email which they were very quick to respond.
We loved our experience and would definitely recommend ConsumerDirect to everyone else.
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