NMLS# 472433

ConsumerDirect Mortgage, A Division of FirstBank

Lender Summary

At Consumer Direct Mortgage, we know that each customer has specific needs, so we strive to meet those specific needs with a wide array of products, investment tools, mortgages and best of all quality service and individual attention. You are our priority and we know that superior service, delivering what was offered, coupled with the lowest overall cost is the way to keep you as a customer for life.  In a lending environment where everyone is offering the same core products and programs, we know that we have to separate ourselves with an unwavering commitment to services and delivering the lowest overall total cost to close every day.  Our sales and operations team is comprised of veteran Mortgage Professionals that are committed to this philosophy and understand what it takes to get the job done on time and at the agreed upon terms and conditions presented.

What they're saying

Ratings & Reviews
256 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

AWESOME

Fast & easy! Michael Durand Sr. Mortgage Banker, Jeanne Yi Sr. Mortgage Loan Processor & Marina Chechun were great. I will recommend these three to my friends & family & hope that they are still there the next time I need a mortgage company! Thanks again, JAC

  • LendingTree Customer:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Good job!

Tough loan to make happen and your team worked through the options and hung in there.. many thanks!

  • LendingTree Customer:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Exceptional service and professionalism

When I used Len********.com to begin looking for a mortgage refinance, Lending Tree listed 3 companies that would be interested in working with me. Michael Durand was the only one who reached out via email immediately, providing information about his company - Consumer Direct Mortgage - as well as getting me a quote that was better than any other quotes I had seen, and did not change during the transaction. When he turned the case over to a 'processor' for the detail work, he stayed available and was always responsive if i had a question. I have recommended Michael Durand to friends and family already.

  • LendingTree Customer:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Loan Officer Review

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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

ConsumerDirect Mortgage, A Division of FirstBank

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