NMLS# 472433

ConsumerDirect Mortgage, A Division of FirstBank

Lender Summary

At Consumer Direct Mortgage, we know that each customer has specific needs, so we strive to meet those specific needs with a wide array of products, investment tools, mortgages and best of all quality service and individual attention. You are our priority and we know that superior service, delivering what was offered, coupled with the lowest overall cost is the way to keep you as a customer for life.  In a lending environment where everyone is offering the same core products and programs, we know that we have to separate ourselves with an unwavering commitment to services and delivering the lowest overall total cost to close every day.  Our sales and operations team is comprised of veteran Mortgage Professionals that are committed to this philosophy and understand what it takes to get the job done on time and at the agreed upon terms and conditions presented.

What they're saying

Ratings & Reviews
252 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 5 star reviews | Show all reviews

EXCELLENT CUSTOMER SERVICE!

I honestly don’t know when I have experienced better customer service and assistance than dealing with Matt Brodtman. Although he came to me highly recommended through a friend, I still procrastinated a bit due to uncertainty about dealing online. I can honestly say that Matt made every step of the process so easy and was available via email or phone anytime I had a question. His patience, excellent communication skills… verbal and written as well, thorough understanding of the process, and instant follow up on everything was remarkable. I have already recommended his services to others and will continue to do so. I have to say in a world where customer service is lacking, I wish we had more Matt’s in this world as he truly is in top of his game!

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Loan Officer Review
  • Loan Officer:

Good experience

Working with Matt was a pleasure, he was extremely available and helpful.
Matt is an experienced professional, making our refinance go smoothly and easy!
I highly recommend Matt.

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Loan Officer Review
  • Loan Officer:

Outstanding Service and a Great Rate

We had the opportunity to be introduced to Matt through the Costco mortgage program. With many competitive lenders to be able to choose from, Matt from Consumer Direct stood out as extremely attentive to our needs, was patient, compassionate and prompt with responding to our many inquiries, and had a vested interest in making our experience a success. Thank you, thank you, thank you, Matt, for all that you helped us with! You are a true professional with passion!

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Loan Officer Review
  • Loan Officer:

Loan officer directory

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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

ConsumerDirect Mortgage, A Division of FirstBank

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