NMLS# 3029

CrossCountry Mortgage, Inc

4.7 of 5starsRead Reviews
Recommended 94%

4.7 of 5starsRead Reviews
Recommended 94%

Lender Summary

CrossCountry Mortgage, Inc. is a full service mortgage lender headquartered in Brecksville, Ohio and licensed in 50 states - providing numerous home financing options ranging from traditional loans to niche programs. With its superior range of products, outstanding customer service, and seasoned team of loan originators, CrossCountry Mortgage, Inc. provides more than a mortgage - it provides lasting, memorable home financing experiences. All loans subject to underwriting approval. Certain restrictions apply.

What they're saying

77 Reviews Ratings & Reviews

(4.7 of 5) 77 Reviews

Interest Rates

Excellent
Fees & Closing Costs

Excellent
Responsiveness

Excellent
Customer Service

Excellent

Review Breakdown

5 Star

(70)
4 Star

(2)
3 Star

(0)
2 Star

(0)
1 Star

(5)

Show:
Reviews For:
By:

(5 of 5)

Recommended

Best Experience

I am incredibly grateful for the good experience I had with Adam. He is one of the best loan officer. He responded quickly and he was very patient. I would recommend him to anyone who needs the best rate.

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Loan Officer Review
Loan Officer:
Adam J. Sage

(5 of 5)

Recommended

Great Experience

Adam was great to work with. Knowledgeable about every step of the process. Ready to answer your questions any time. Never felt like I was a bother if I had the simplest question. Always pleasant and respectful. Pushed our loan through as fast as the financial system would allow.
Thank you Adam. Great working with you.

Loan Type:

Refinance
Review Type:

Loan Officer Review
Loan Officer:
Adam J. Sage

(5 of 5)

Recommended

It was a pleasant expierence through out the whole process.

The loan officer Adam was very personable, professional and helpful. In today world, its essential to have a company with employees who have great customer service skills. He answered all my questions and put me at ease while the loan was being processed. I would recommend him and Cross Country Mortgage LLC to anyone who may be thinking of or are in need of a loan. The process was seamless and fast Adam was always available whenever I had any additional inquiries. Thank you Adam for al that you did for me. I appreciated it. Keep up the good work and you'll be hearing from me again.

Closed with Lender:

Yes
Loan Type:

Home Equity Loan or Line of Credit
Review Type:

Loan Officer Review
Loan Officer:
Adam J. Sage

(5 of 5)

Recommended

One of the best

Rick and his team are very easy to work with. They are efficient, helpful and very responsive to all my questions I had about the entire process. Will do business again soon and recommend them to friends and fellow investors. Thank you again for the painless and hassle free transaction.

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Loan Officer Review
Loan Officer:
Rick Richter

(5 of 5)

Recommended

Went above and beyond

Evan helped me through a convoluted refinance due to mortgage forbearance. He worked with me to keep my rate locked while I cleared things up with my old lender. A less patient person could have turned down my case and left me to find a higher rate somewhere else, but Evan brought me to the finish line and is saving me hundreds of dollars a month now. Highly recommended!

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Loan Officer Review
Loan Officer:
Evan Kaplan

(1 of 5)

Very disappointed

Awful experience. Once the process was started on my refi, everything moved very slowly- it seemed they only worked on the loan when I would email asking for an update. For over a month, I was told the loan was in underwriting and was almost finished. At over six weeks into the process, I again asked the status, and was told everything was wrapping up. Suddenly, I was told there were snags and that the process couldn't move forward. No sympathy, no apology for not being upfront weeks earlier. They are a large company and customer service isn't their concern. Definitely stay away if you don't want to be led on!

Loan Type:

Refinance
Review Type:

Lender Review

(5 of 5)

Recommended

He made it easy!

Rick and his team made the whole process really easy, and did so at a very competitive rate. Would use them again.

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Loan Officer Review
Loan Officer:
Rick Richter

(5 of 5)

Recommended

good experience, efficient, helpful and good rate

Efficient, friendly, helpful, and patient. The whole team was good to work with. The rate was good I woyld recommend them to others. Like personal voice mail and quick responses and that they are local.

Loan Type:

Refinance
Review Type:

Loan Officer Review
Loan Officer:
Rick Richter

(5 of 5)

Recommended

Matt was great!

I mostly worked with Matt Mitchell and he was a great person to work with as a first time home buyer. Im self employed which required a little extra documentation and he helped me through finding all the needed documents. All around a great company to work with.

Closed with Lender:

Yes
Loan Type:

Home Purchase
Review Type:

Loan Officer Review
Loan Officer:
Rick Richter

(5 of 5)

Recommended

Quick and easy

Thanks Evan for the swift transaction. Evan did everything short of promising a closing in under 30 days and even there he delivered. Great job!

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Loan Officer Review
Loan Officer:
Evan Kaplan

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CrossCountry Mortgage, Inc

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CrossCountry Mortgage, Inc

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