NMLS# 1071

Finance of America Mortgage, LLC

Lender Summary

Finance of America Mortgage is a national, full service mortgage banker, offering a diverse portfolio of home loan products. Our parent company, The Blackstone Group, provides us with the resources to expand our product offering and develop new services for our customers and partners. Our knowledgeable and seasoned mortgage specialists are committed to delivering an innovative, high-touch, high-tech lending experience for consumers, brokers, and our industry partners across the country.  At Finance of America Mortgage we do everything we can to put more knowledge, initiative, and power back into the borrower’s hands – where it belongs.

What they're saying

Ratings & Reviews
463 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Absolutely amazing customer service!

Kenny and his team were absolutely incredible! Fast, responsive, clear and understandable. I live in Austin which is the hottest market in the country with short option periods and rushed closings, so speed was very important. When I asked for a quote through CostCo, Kenny called me within minutes and processed my initial applicaiton right away.
We are also first time home buyers, and Kenny took the time to walk me through the documents and helped me understand how to compare quotes of costs to close that I was receiving from different lenders.
The loan processor on his team, Ashely, was simply amazing! I generally had to respond to items late at night after work and my little kids were in bed, and by the time I would wake up in the morning, Ashley answered any of my questions. Most incredibly, when I realized there was an issue in my final closing documents late at night, it was also fixed by the time I woke up. Even the title company was impressed with how fast they handled this!
And all why saving me thousands of dollars going through CostCo! Pretty incredible.
The market is so incredibly stressful right now, it was such a life savior to have this kind of dependability. I would highly recommend Kenny and his team!

  • Closed with Lender:

    Yes
  • Loan Type:

    Home Purchase
  • Review Type:

    Loan Officer Review
  • Loan Officer:

Awful

I do not recommend.
Unnecessary delays, unresponsiveness, rude staff.
There are teams that can close in 21 days or less. This not one of them.

  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

He went above and beyond

It was a real pleasure to work with Kenny. He went above and beyond in so many ways - from ALWAYS responding immediately whenever I had a question, to going the extra distance to find me a the best rate, he was right there by my side (remotely of course) through the whole process from start to finish. I was amazed at how quickly he was always available for me when I needed him, and how he managed to resolve issues for me that were even beyond his scope! Even when the loan was in underwriting and closing, he was still there monitoring it for me and finding answers to help me get it successfully processed through. I can't recommend anyone more than I recommend working with Kenny.

  • Closed with Lender:

    Yes
  • Loan Type:

    Home Purchase
  • Review Type:

    Loan Officer Review
  • Loan Officer:

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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Finance of America Mortgage, LLC

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