4.7 of 5starsRead Reviews
Finance of America Mortgage is a national, full service mortgage banker, offering a diverse portfolio of home loan products. Our parent company, The Blackstone Group, provides us with the resources to expand our product offering and develop new services for our customers and partners. Our knowledgeable and seasoned mortgage specialists are committed to delivering an innovative, high-touch, high-tech lending experience for consumers, brokers, and our industry partners across the country. At Finance of America Mortgage we do everything we can to put more knowledge, initiative, and power back into the borrower’s hands – where it belongs.
Absolutely amazing customer service!
Kenny and his team were absolutely incredible! Fast, responsive, clear and understandable. I live in Austin which is the hottest market in the country with short option periods and rushed closings, so speed was very important. When I asked for a quote through CostCo, Kenny called me within minutes and processed my initial applicaiton right away.
We are also first time home buyers, and Kenny took the time to walk me through the documents and helped me understand how to compare quotes of costs to close that I was receiving from different lenders.
The loan processor on his team, Ashely, was simply amazing! I generally had to respond to items late at night after work and my little kids were in bed, and by the time I would wake up in the morning, Ashley answered any of my questions. Most incredibly, when I realized there was an issue in my final closing documents late at night, it was also fixed by the time I woke up. Even the title company was impressed with how fast they handled this!
And all why saving me thousands of dollars going through CostCo! Pretty incredible.
The market is so incredibly stressful right now, it was such a life savior to have this kind of dependability. I would highly recommend Kenny and his team!
Closed with Lender:
I do not recommend.
Unnecessary delays, unresponsiveness, rude staff.
There are teams that can close in 21 days or less. This not one of them.
He went above and beyond
It was a real pleasure to work with Kenny. He went above and beyond in so many ways - from ALWAYS responding immediately whenever I had a question, to going the extra distance to find me a the best rate, he was right there by my side (remotely of course) through the whole process from start to finish. I was amazed at how quickly he was always available for me when I needed him, and how he managed to resolve issues for me that were even beyond his scope! Even when the loan was in underwriting and closing, he was still there monitoring it for me and finding answers to help me get it successfully processed through. I can't recommend anyone more than I recommend working with Kenny.
Closed with Lender:
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