NMLS# 490477

First Federal Bank & Trust

Lender Summary

As a mutual bank, First Federal is not publicly traded and has no shareholders. This means we serve just one constituency: our clients. While publicly-owned banks are under pressure to return profits to its investors, we retain our earnings to create an added margin of safety, and as a result, we have the highest capital ratio of any bank in Wyoming.  Two words dominate our vision - service and independence.  What makes us different from other banks is our dedication to service, commitment and longevity. We compete daily with all forms of financial institutions.  By choice, we are a mutual bank. Just like you, we want to do the right things for the right reasons. If we sound like the right bank for you, we would appreciate your business.

What they're saying

Ratings & Reviews
22 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Poor
  • Customer Service
    Poor

Review Breakdown

  • 5 Star
    (22)
  • 4 Star
    (0)
  • 3 Star
    (0)
  • 2 Star
    (0)
  • 1 Star
    (0)

Excellent experience

From start to finish, everything was very well put together. I had my loan the same day! Everyone worked together and were extremely friendly! Thanks for the positive experience and great customer service here in Cheyenne Wyoming!

  • Closed with Lender:

    Yes
  • Loan Type:

    Home Equity Loan or Line of Credit
  • Review Type:

    Lender Review

Fantastic experience with Pete Maglio, Lender, for VA Loan cash-out

We were looking for a VA loan that would cash-out to pay off debt incurred for a large remodel project. First Federal Bank/CBC National Bank Mortgage was rated highly so I called to interview a lender and was directed to Pete Maglio. I interviewed 3 companies and Pete and their process beat out the others. Now that we've closed, I could not be more pleased with Pete and his performance throughout the process. Pete is knowledgeable, professional, seasoned with a long history of lending and knows not only the in's and out's but the inside track of the lending business. Pete was always on top of every step and, not only never dropped the ball, but was extremely proactive and kept the process moving seamlessly.

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Outstanding Customer Service

Having refinanced our mortgage with First Federal Bank and Trust a few years ago, and having received excellent service at that time, we knew that we would be treated with personal care and attention in our next request for services, and indeed that was the case. We appreciate the attention to detail and the follow up to assure that our expectations were met, and that we were satisfied with the services we received.

  • Closed with Lender:

    Yes
  • Loan Type:

    Home Equity Loan or Line of Credit
  • Review Type:

    Lender Review

Certified loan officers from this lender

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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

First Federal Bank & Trust

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