NMLS# 408902

First Federal Bank

Lender Summary

First Federal Bank is committed to providing exceptional customer service and value for our customers. Since we opened our doors in 1962, our commitment has always been to strive to exceed our customer's expectations and provide the highest level of customer service, communication, and accountability to our borrowers. It is because of that unwavering dedication to service that we remain a thriving community-based mutual bank servicing over 70,000 customers from 22 community banking branches and mortgage lending offices. Our mortgage division consists of experienced mortgage banking professionals who are committed to providing extraordinary customer service, delivered with a personal touch on every loan. Our mortgage bankers are active members of the community and have a vested interest in the success of its citizens and businesses. We invite you to experience First Federal Bank for yourself, where our dedicated professionals can offer a wide array of mortgage offerings specifically catered to ensure we can meet your needs and exceed your expectations.

What they're saying

Ratings & Reviews
2686 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Simply the BEST experience

The process from the first inquiry to closing was incredibly easy and fast. This company lived up to it's promises and it was a pleasure to work with them.

  • Closed with Lender:

    Yes
  • Loan Type:

    Home Purchase
  • Review Type:

    Lender Review

The BEST loan experience EVER!

From the first call with Jason, was put at ease as by him as he understood the pace at which we needed to get the process completed.
He and the team were on the spot with answers, provided support whenever needed and were so easy and pleasurable to work with, I'd frankly give him a 10 star review.
This is THE team to work with. They told me what they could do and when they could do it and delivered every time.
Thanks Jason and the FF Team!

  • Closed with Lender:

    Yes
  • Loan Type:

    Home Purchase
  • Review Type:

    Loan Officer Review
  • Loan Officer:

Excellent experience

The entire process was incredibly easy. Jamie kept us informed throughout the process and was very knowledgeable and informative. Would recommend to all of our friends and family.

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Loan Officer Review
  • Loan Officer:

Loan officer directory

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First Federal Bank

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

First Federal Bank

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