NMLS# 408902

First Federal Bank

Lender Summary

First Federal Bank is committed to providing exceptional customer service and value for our customers. Since we opened our doors in 1962, our commitment has always been to strive to exceed our customer's expectations and provide the highest level of customer service, communication, and accountability to our borrowers. It is because of that unwavering dedication to service that we remain a thriving community-based mutual bank servicing over 70,000 customers from 22 community banking branches and mortgage lending offices. Our mortgage division consists of experienced mortgage banking professionals who are committed to providing extraordinary customer service, delivered with a personal touch on every loan. Our mortgage bankers are active members of the community and have a vested interest in the success of its citizens and businesses. We invite you to experience First Federal Bank for yourself, where our dedicated professionals can offer a wide array of mortgage offerings specifically catered to ensure we can meet your needs and exceed your expectations.

What they're saying

Ratings & Reviews
2902 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Exceptional Customer Care

Jill Willy provided me with exceptional customer care. She persevered through all of the tedious requirements of underwriting. navigating me through all the specific details needed to facilitate my loan. Jill was assertive, expedient, and gets the job done!

  • Closed with Lender:

    Yes
  • Loan Type:

    Home Purchase
  • Review Type:

    Loan Officer Review
  • Loan Officer:

Someone YOU can trust

David Ware was the first person I spoke with when I decided to try and refinance my property. He was kind, professional, and ready to assist me so I decided to let him pursue a new loan for my property. For reference, my property has a bit of land and outbuildings involved, making it a bit different from other standard house and land properties out there. This proved to be no problem for Mr. Ware who not only was able to secure a refinance loan for me but one that is 2.5% lower in the interest rate than the loan I'd had for 17 years, and it paid off all my unsecured debts that were anywhere from 14% - 20% interest, saving me thousands of dollars a month and I also got a tidy sum of cash back. <br />David Ware is a determined and knowledgeable man in the mortgage industry who I HIGHLY recommend to anyone who would benefit from refinancing their home, especially a home that is not a standard property. <br />I am VERY happy I picked up the phone the day he called and cannot thank him enough for his excellent service and tenacity throughout the process.

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Loan Officer Review
  • Loan Officer:

We did it !

Thanks to Jill he made my dream happen! And I am for ever great full. She's got your back, I highly recommend her.

  • Closed with Lender:

    Yes
  • Loan Type:

    Home Purchase
  • Review Type:

    Loan Officer Review
  • Loan Officer:

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First Federal Bank

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

First Federal Bank

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