First Federal Bank is committed to providing exceptional customer service and value for our customers. Since we opened our doors in 1962, our commitment has always been to strive to exceed our customer's expectations and provide the highest level of customer service, communication, and accountability to our borrowers. It is because of that unwavering dedication to service that we remain a thriving community-based mutual bank servicing over 70,000 customers from 22 community banking branches and mortgage lending offices. Our mortgage division consists of experienced mortgage banking professionals who are committed to providing extraordinary customer service, delivered with a personal touch on every loan. Our mortgage bankers are active members of the community and have a vested interest in the success of its citizens and businesses. We invite you to experience First Federal Bank for yourself, where our dedicated professionals can offer a wide array of mortgage offerings specifically catered to ensure we can meet your needs and exceed your expectations.
Jill Willy provided me with exceptional customer care. She persevered through all of the tedious requirements of underwriting. navigating me through all the specific details needed to facilitate my loan. Jill was assertive, expedient, and gets the job done!
David Ware was the first person I spoke with when I decided to try and refinance my property. He was kind, professional, and ready to assist me so I decided to let him pursue a new loan for my property. For reference, my property has a bit of land and outbuildings involved, making it a bit different from other standard house and land properties out there. This proved to be no problem for Mr. Ware who not only was able to secure a refinance loan for me but one that is 2.5% lower in the interest rate than the loan I'd had for 17 years, and it paid off all my unsecured debts that were anywhere from 14% - 20% interest, saving me thousands of dollars a month and I also got a tidy sum of cash back. <br />David Ware is a determined and knowledgeable man in the mortgage industry who I HIGHLY recommend to anyone who would benefit from refinancing their home, especially a home that is not a standard property. <br />I am VERY happy I picked up the phone the day he called and cannot thank him enough for his excellent service and tenacity throughout the process.
Brooke was amazing to work with. My refi took very little effort on my part. She had great communication with me throughout the process. She made it simple!
Brooke is the consummate professional, who is an expert in the industry, and provided the highest level of service to meet my refinance needs. She was patient, responsive, and worked in my best interest to provide the best option for a smooth, quick, and efficient process. Her calm and warm demeanor was greatly appreciated during times that I was juggling competing priorities but needed to keep the mortgage process moving along. I look forward to working with Brooke again in the future and will definitely refer my family, friends, and colleagues to her. Thank you!
This is actually our second home we have trusted Bob with, and once again, the experience was great! He listens, and actually cares about his clients. He goes the extra mile, answers all of your questions and explains everything fully. When working with Bob you know you are putting your trust with the right person. I highly recommend him to anyone seeking to purchase a home; we would never use anyone else. Smooth process, integrity, professionalism.
Worked with Tadd Howard with First Federal Bank. Could not have had a better experience. This being my first time refinancing, I came in knowing very little about the process. Tadd made everything simple for me to understand and he navigated any issue that came up with ease. I highly recommend Tadd Howard. You will not be disappointed.
Katherine guided us through a pretty challenging process with flying colors. She clearly and patiently explained the ins and outs of obtaining a mortgage to us. It's obvious she loves her work and genuinely cares about her clients. I recommend her to anyone seeking a rock star mortgage loan officer!
Through our Loan Officer, Tadd Howard we were pleasantly surprised that we were able to achieve our goal of purchasing our house in our dream location. Although, it's a process, please know the bank employee's seem to care. We were thankful for the time and much effort on Tadds' Manager and above Management to approve our VA Loan. We highly recommend achieving your goals in purchasing your home or business through First Federal Bank.
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First Federal Bank
Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.
LendingTree Certification:
The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.
LendingTree Certification:
Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.
Loan Officer Certifications:
Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.
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