NMLS# 408902

5.0 of 5stars2325 Reviews

First Federal Bank

  • Recommended Lender
    Recommended 99%
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Lender Summary

First Federal Bank is committed to providing exceptional customer service and value for our customers. Since we opened our doors in 1962, our commitment has always been to strive to exceed our customer's expectations and provide the highest level of customer service, communication, and accountability to our borrowers. It is because of that unwavering dedication to service that we remain a thriving community-based mutual bank servicing over 70,000 customers from 22 community banking branches and mortgage lending offices. Our mortgage division consists of experienced mortgage banking professionals who are committed to providing extraordinary customer service, delivered with a personal touch on every loan. Our mortgage bankers are active members of the community and have a vested interest in the success of its citizens and businesses. We invite you to experience First Federal Bank for yourself, where our dedicated professionals can offer a wide array of mortgage offerings specifically catered to ensure we can meet your needs and exceed your expectations.

What they're saying

Ratings & Reviews
2325 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Jill's perseverance paid off

I started working with Jill in February 2020 right before the pandemic. Needless to say, the loan process was delayed given the uncertainties and impact it had to the market. She stayed in contact with me as we rode out the rate fluctuations. We were finally able to lock in and get to closing several months later. I appreciate Jill's patience, experience and professionalism but most importantly her persistence to help us get across the finish line and refinance. Thanks Jill!

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Loan Officer Review
  • Loan Officer:

Bob is Great, Easy to work with.

Bob, comes across as interested in your case and willing to work hard for you.
Now I have never even met Bob but his phone manner and perfect follow through, allows me to highly recommend Bob to you.
Bob is a Pro!

  • Loan Type:

    Refinance
  • Review Type:

    Loan Officer Review
  • Loan Officer:

Great experience

Jill made the process very easy. From start to finish she explained every step of the way and more than fulfilled my expectations.

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Loan Officer Review
  • Loan Officer:

Loan officer directory

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First Federal Bank

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

First Federal Bank

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