NMLS# 408902

First Federal Bank

Lender Summary

First Federal Bank is committed to providing exceptional customer service and value for our customers. Since we opened our doors in 1962, our commitment has always been to strive to exceed our customer's expectations and provide the highest level of customer service, communication, and accountability to our borrowers. It is because of that unwavering dedication to service that we remain a thriving community-based mutual bank servicing over 70,000 customers from 22 community banking branches and mortgage lending offices. Our mortgage division consists of experienced mortgage banking professionals who are committed to providing extraordinary customer service, delivered with a personal touch on every loan. Our mortgage bankers are active members of the community and have a vested interest in the success of its citizens and businesses. We invite you to experience First Federal Bank for yourself, where our dedicated professionals can offer a wide array of mortgage offerings specifically catered to ensure we can meet your needs and exceed your expectations.

What they're saying

Ratings & Reviews
2853 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

It was a life changing experience

Jill Willy is very pleasurable and attentive. Our experience during the refinancing process was very very good. Jill explained the process to us, especially my wife who was apprehensive at the beginning. She was able to explain the entire process to us in lay-man language and we were convinced of the benefits to us
We appreciate the expertise and knowledge that Jill Willy brought to the process. She was not forceful, but she led us to the decision making cautiously and professionally. There was no surprise!
We were on vacation when the closing drew near. Jill provided time to process the paperwork.

  • Loan Type:

    Refinance
  • Review Type:

    Loan Officer Review
  • Loan Officer:

Scott is so much more than a mortgage banker!

He is THE BEST mortgage banker that I have worked with! When I first started in my professional as a real estate agent he educated me and continues to educate me and all of his clients! He is friendly and personable and answers questions promptly! The best gift that he gives me is that I know when I refer my client to him he will provide them with the best possible service and my clients will be in the best hands. My biggest compliment I could give him would be that my husband and I will be using him personally in the future! Scott continues to impress and gives everyone he works with confidence in their important decisions.

  • Closed with Lender:

    Yes
  • Loan Type:

    Home Purchase
  • Review Type:

    Loan Officer Review
  • Loan Officer:

Thanks Tadd & First Federal

I listened to a financial advisor who told me to get quotes from 3 different lenders. Tadd with First Federal offered a product that beat the other 2 by a full percent.
Tadd was available & responive w my sporatic calls & texts. Even on the weekends. He answered all questions timely, was patient, and delivered on his offer. It was tough moving my wife & daughter from Indy to Orlando. Tadd made this part easy. Great work!

  • Closed with Lender:

    Yes
  • Loan Type:

    Home Purchase
  • Review Type:

    Loan Officer Review
  • Loan Officer:

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First Federal Bank

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

First Federal Bank

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