NMLS# 408902

First Federal Bank

Lender Summary

First Federal Bank is committed to providing exceptional customer service and value for our customers. Since we opened our doors in 1962, our commitment has always been to strive to exceed our customer's expectations and provide the highest level of customer service, communication, and accountability to our borrowers. It is because of that unwavering dedication to service that we remain a thriving community-based mutual bank servicing over 70,000 customers from 22 community banking branches and mortgage lending offices. Our mortgage division consists of experienced mortgage banking professionals who are committed to providing extraordinary customer service, delivered with a personal touch on every loan. Our mortgage bankers are active members of the community and have a vested interest in the success of its citizens and businesses. We invite you to experience First Federal Bank for yourself, where our dedicated professionals can offer a wide array of mortgage offerings specifically catered to ensure we can meet your needs and exceed your expectations.

What they're saying

Ratings & Reviews
2885 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Amazing Experience

Our loan officer Minka Wright was nothing short of amazing. She was the first person who contacted us after we signed up for lending tree so I gave her the first call back. After getting a call back from her minutes later and having a conversation I knew she was a perfect fit for us. My wife and I looked at only one house and decided it was perfect, but it had only been on the market for a few hours and we need to call Minka on a Saturday morning to get info about loan possibilities. Despite the fact that she was in the process of moving herself, she still answered my phone call and answered all of our questions and got the ball rolling, helping us secure financing for our new home. Minka kept in constant contact via email throughout the whole process and we never felt like we were in the dark. She even came to our closing to ensure everything went smoothly. I cannot say enough good things, and I can guarantee you will not regret making her your next loan officer!

  • LendingTree Customer:

    Yes

Great Experience

As a first time home buyer, the entire process of financing a house and navigating through underwriting and into closing was a bit daunting.
Jonathan was extremely professional and responsive every step of the way. He did a great job interacting with my agent, the seller's agent, and the closing attorney.
I would definitely recommend Jonathan to anyone looking for financing in the future.

New Home Loan

I would recommend Jamie to all of my relatives and friends. She was extremly resonsive, and communicated any issues quickly. The entire process was explained and the closing went smoothly. 5 start customer service.

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First Federal Bank

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

First Federal Bank

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