First Federal Bank is committed to providing exceptional customer service and value for our customers. Since we opened our doors in 1962, our commitment has always been to strive to exceed our customer's expectations and provide the highest level of customer service, communication, and accountability to our borrowers. It is because of that unwavering dedication to service that we remain a thriving community-based mutual bank servicing over 70,000 customers from 22 community banking branches and mortgage lending offices. Our mortgage division consists of experienced mortgage banking professionals who are committed to providing extraordinary customer service, delivered with a personal touch on every loan. Our mortgage bankers are active members of the community and have a vested interest in the success of its citizens and businesses. We invite you to experience First Federal Bank for yourself, where our dedicated professionals can offer a wide array of mortgage offerings specifically catered to ensure we can meet your needs and exceed your expectations.
I had an amazing experience working with Bob Brown. Very knowledgeable, and kept me informed the whole time. The refinance went super smooth with no hiccups. Would definitely recommend.
This is the second time I’ve used Brooke for a home loan and she is without a doubt the best in the industry - responsive, consultative, and knowledgeable- I wouldn’t use anyone else!!
I cannot begin to express how thankful and grateful I am to have been able to work with someone as helpful, friendly, knowledgeable and willing to go the extra mile as Jamie was. I literally could not have asked for a better experience. My home buying process was one for the books. I hit a few hiccups along the way, had tons of questions, and wasn't sure if I would be able to close on my home during my expected timeline, however Jamie made it happen. Every step of the way she was patient, understanding, and supportive. She offered such a personal and tailor made experience. Not only did I get check-in phone calls to see how my home search process was going, but she also checked-in with me just to see how I was doing because she understood how overwhelming and taxing the process was at times. I honestly could not have asked for better. Her professionalism speaks for itself, however its the small personal touches that made this process so much easier and less stressful. She made herself available on weekends, as she was preparing to go away on family trips, via phone calls, emails, or text messages. I ALWAYS knew that I could reach out to her for any question that I had, not matter how many times I asked it (Lol) and she never made me feel as if I was a bother to her. She simply rolled with me. Shortly after my closing I received another one of her kind and thoughtful calls thanking me for allowing me to work with her. That seemed to backwards because it was definitely me who owes her a thousand thank you's! I strongly recommend anyone that I know to contact her for any of their loan servicing needs. You cant go wrong with someone as professional and personable as Jaime. Thanks a million!
Jill, was always there for any questions I had. Even, when she was getting married out of the country. She was always willing to explain and be patient with me. I was traveling across times zones, and she took that into consideration. Thank you Jill.
Craig was a very professional, thorough, diligent person to work with during my special stage in this crazy housing market. My closing was very stressful and he reassured me. He was very resourceful and responsive to my concerns. I sincerely appreciate all the support and his careful handling of my file. He took his time to explain things to my understanding and that’s very important. I highly recommend and value Craig Small:)
Scott offered superb service. He was very attentive to my house hunting needs and made himself him available throughout the whole process! He was professional, knowledgeable, and accessible! Not only did he assist me with purchasing my home, he also assisted me with a refinance on my previous property. Thank you Scott for providing top-notch service!
I spoke to several loan officers and Mrs. Willy was a breath of fresh air. My first home purchase experience was horrific and resulted in me losing the home. After that, I knew I needed to find a loan officer that would really help me and not let me down. I landed on First Federal Bank’s page and found Mrs. Willy. Within minutes of me contacting her, She sent me everything I needed and followed up with me weekly. Not to mention, she responds so fast. My agent and I could not believe how smooth this transaction was. She was absolutely WONDERFUL. If you’re looking for a prompt, attentive, precise, and kind loan officer, you’ve found her. I cannot recommend her enough!
Kim has been a pleasure to work with, she's knowledgeable, answers all questions, always available to help, even at a minute's notice. She made our loan process stress free, making us feel confident and prepared even in the crazy housing market that we bought in. We would highly recommend Kim to any of our family and friends. She truly knows what top-notch customer service is all about.
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First Federal Bank
Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.
LendingTree Certification:
The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.
LendingTree Certification:
Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.
Loan Officer Certifications:
Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.
First Federal Bank
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