NMLS# 408902

First Federal Bank

Lender Summary

First Federal Bank is committed to providing exceptional customer service and value for our customers. Since we opened our doors in 1962, our commitment has always been to strive to exceed our customer's expectations and provide the highest level of customer service, communication, and accountability to our borrowers. It is because of that unwavering dedication to service that we remain a thriving community-based mutual bank servicing over 70,000 customers from 22 community banking branches and mortgage lending offices. Our mortgage division consists of experienced mortgage banking professionals who are committed to providing extraordinary customer service, delivered with a personal touch on every loan. Our mortgage bankers are active members of the community and have a vested interest in the success of its citizens and businesses. We invite you to experience First Federal Bank for yourself, where our dedicated professionals can offer a wide array of mortgage offerings specifically catered to ensure we can meet your needs and exceed your expectations.

What they're saying

Ratings & Reviews
2853 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 2 star reviews | Show all reviews

A bit exhausting

Due to many circumstances our process took a bit , which was fine we were in no rush , but We did feel pressure in setting up a date and time for our closing date , which could not be finalized until all matters were corrected. We are happy that everything has been completed and our loan is all done ✅

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Loan Officer Review
  • Loan Officer:

Not smooth

We didn't close on the day scheduled and we thought they should have sped up the process when our challenging loan got ready to close. It was a stressful time.

  • LendingTree Customer:

    Yes
  • Loan Type:

    Home Purchase
  • Review Type:

    Lender Review

Jill Willy - review

I'v read the reviews and realize I'm going against the grain with my review but I think its important to be honest. My experience with Jill Willy was that she was condescending, overly defensive, quick to point out mistakes other than her own and just generally has poor customer service skills. If you question something she will be quick to say "I've been doing this for 15 years and I've never seen" which is of no help to you as a mortgage shopper whatsoever. For example: I asked if it was normal that we were two days to closing but yet the underwriters had not signed off. Her response was that we were closing a loan in 3 weeks and my expectations were too high (I never questioned why, just wanted to be sure she was confident). And then she even had the audacity to say "you worry a lot don't you". Look this is my 7th home purchase, we as buyers have very little life experience with mortgages. To treat us as if we should know everything and not question her "15 years experience" shows that she has become coarse and hardened over the years and should probably consider a lateral career change. Jill Willy made this a very stressful purchase for me. The lender she works for was great (just be sure and negotiate some of their "fees" off your costs) this was all about her customer service skills and attitude. Id ask for another processor.

Again, Ive read all the positive reviews.. take this one with a grain of salt. Maybe this is "me".

  • LendingTree Customer:

    Yes
  • Loan Type:

    Home Purchase
  • Review Type:

    Loan Officer Review
  • Loan Officer:

Loan officer directory

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First Federal Bank

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

First Federal Bank

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