NMLS# 408902

First Federal Bank

Lender Summary

First Federal Bank is committed to providing exceptional customer service and value for our customers. Since we opened our doors in 1962, our commitment has always been to strive to exceed our customer's expectations and provide the highest level of customer service, communication, and accountability to our borrowers. It is because of that unwavering dedication to service that we remain a thriving community-based mutual bank servicing over 70,000 customers from 22 community banking branches and mortgage lending offices. Our mortgage division consists of experienced mortgage banking professionals who are committed to providing extraordinary customer service, delivered with a personal touch on every loan. Our mortgage bankers are active members of the community and have a vested interest in the success of its citizens and businesses. We invite you to experience First Federal Bank for yourself, where our dedicated professionals can offer a wide array of mortgage offerings specifically catered to ensure we can meet your needs and exceed your expectations.

What they're saying

Ratings & Reviews
2853 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 3 star reviews | Show all reviews

Home purchase

To the benefit of my client, Jill Willy provided the best interest rates, the fees and closing cost were excellent. Jill's responsiveness was great which is much needed in a transaction. However, her customer service skills were lacking. This was my client's first experience in purchasing a home. They had questions and were nervous throughout the process. They did not feel they could ask the many questions they had for Jill because she made them feel inadequate. Clients need to feel understood and valued we can not lose sight of that anywhere in the process of home buying.

  • Closed with Lender:

    Yes
  • Loan Type:

    Home Purchase
  • Review Type:

    Loan Officer Review
  • Loan Officer:

Excellent experience

Brooke is very friendly and knowledgeable.
She is patient and explains your questions and concerns. It was a seamless transaction.

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Loan Officer Review
  • Loan Officer:

Mixed Review

The positive part of our experience was that Jill was extremely efficient in getting things done in a timely fashion. She was very knowledgeable and competent. She took the time to call, even during after hours/on her own time.
However, we were called ON OUR WAY to the closing and told we would have to pay $1300 in closing fees. We were very clear with the fact that we did not want to pay any closing fees, as we had just gone through selling our house. When we discussed our frustration with Jill she just kept pointing out that “we had other choices” which all would have put us in a worse position. Then she implied that we spent the money, which was very rude in my opinion.
So, if you are prepared to pay unexpected fees at the last minute you will be satisfied. That, unfortunately, ruined the experience for us. Otherwise, it would have been great, but that was a huge disappointment to be told one thing and the complete opposite happening.

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Loan Officer Review
  • Loan Officer:

Loan officer directory

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First Federal Bank

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

First Federal Bank

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