NMLS# 130829

First State Mortgage

Lender Summary

We are the largest independently owned and operated local mortgage lender in Delaware for over 25 years.  A direct lender approved with Fannie Mae, Freddie Mac and Ginnie Mae, we provide custom and flexible financing solutions to serve everyone from first-time homebuyers to the seasoned homeowner looking to refinance.  We have a superb management team with extensive experience in the mortgage business, as well as highly trained mortgage professionals to assist you with the mortgage process.

What they're saying

Ratings & Reviews
77 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

  • 5 Star
    (74)
  • 4 Star
    (2)
  • 3 Star
    (0)
  • 2 Star
    (1)
  • 1 Star
    (0)
Showing 2 star reviews | Show all reviews

Look elsewhere for customer service.

My review is for the experience I had with Fran Iannotta of Pike Creek doing business as First State Mortgage. <br />I went through lending tree to get rate offers and see my best options. I have a current credit score of 752 and a house that will most likely be appraised for over 1 million with a heloc of 208k. I was looking to pay off debt of approx 75k so I applied for a refi for 300k. Should be a no brainer loan, right? Initially Fran seemed helpful and friendly. We got to a point where he said I would need to pay for an appraiser to value my house and that would cost me $525. I asked if we could go through the loan process 1st before I shell out the $525 just to make sure all documents submitted look good with no red flags. Fair request in my opinion. This is where Fran and I went south. He chuckled a couple of times and told me it wasn't fair for him. What's not fair? I am not asking you to cover or front the cost, all I am asking is to look over my documents and give me a thumbs up or a simple "hey I can see we might run into issues with this document or whatever". If you cared about my concerns or purpose for this refi you would understand I am not trying to add more debt by paying $525 with a possible denial. I feel confident about getting approved but I just wanted my lender to hold my hand as this is a major financial/life event. I told Fran I didn't feel comfortable or confident with him and he immediately said "ok good luck paying higher rates elsewhere" and hung up. Very unprofessional. I would have probably thought it over and continued with the application since he already did a hard pull on my credit. The rate was a good offer but not the best.<br />

  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

First State Mortgage

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