NMLS# 2767

4.5 of 5stars861 Reviews

Freedom Mortgage Corporation

  • Recommended Lender
    Recommended 86%
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Lender Summary

Founded in 1990, Freedom Mortgage is a privately held, mortgage lender and servicer, licensed in all 50 states, with 8 operation centers nationwide. As our nation’s every-person mortgage company, we are on a mission to help everyone achieve the dream of home ownership.  We are a member of the Mortgage Bankers Association, the National Association of Mortgage Brokers, and we are one of largest originators  of FHA/VA (GNMA) loans nationwide. We have over 5,200 employees, more than 1 million customers that we service every day, and we are funding over 6 billion dollars in loans each month.  Freedom Mortgage acquired J.G. Wentworth Home Lending in October of 2019 and are thrilled to welcome them to the Freedom family.  Freedom Mortgage Corporation 907 Pleasant Valley Avenue, Mt. Laurel, NJ 08054 Lender NMLS ID: 2767

What they're saying

Ratings & Reviews
861 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 1 star reviews | Show all reviews

All he did was the application no communication after that

Not happy with the way he communicated with us a customer and a new customer to freedom mortgage. Felt like all he cared about was getting the application done for the refi and no communication after that emailed him and he communication back was rude.

If only no stars were an option

Freedom Mortgage is horrible, run as fast as you can to ANY other company. Because we chose Freedom Mortgage for our VA refi we missed out on saving $32,000. Our loan officer was Darren Davidson, NMLS #850**8. He emailed us the loan docs, that were incorrect, and then just ignored every email and phone call we made to him. He didn't even go over the incorrect loan documents with us. After 2 weeks of this, we tried to refi with another company and the rates were no longer as low. I wish we would of researched this company. If you are thinking of Freedom Mortgage for your VA refinance or VA loan please read all the reviews on wal******.com*

  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Worst customer Service Experience in my life

This lender sent dozens of letters asking me to refinance, as well as at least 10 separate phone calls. They finally wore me down with a great rate; but the actual process of refinancing with them was the worst experience that I have ever had with a company. With the actual closing they sent me at least 6 separate closing disclosures with different information with no communication explaining the difference; but when the attorneys showed up for closing they arrived with different closing disclosures and higher monthly rates than I was quoted a number of times. When you actually try to contact someone don't expect an answer or call back in a timely fashion (called 3 representatives at least 4 times each before getting someone to answer, no answers to emails, voicemails, or callback requests) If you are looking for a smooth mortgage or refinance I would recommend steering clear of Freedom Mortgage (the only reason that we are with them is that they bought our mortgage from the initial loan company)

  • LendingTree Customer:

    Yes
  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

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Freedom Mortgage Corporation

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Freedom Mortgage Corporation

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