NMLS# 2767

4.5 of 5stars861 Reviews

Freedom Mortgage Corporation

  • Recommended Lender
    Recommended 86%
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Lender Summary

Founded in 1990, Freedom Mortgage is a privately held, mortgage lender and servicer, licensed in all 50 states, with 8 operation centers nationwide. As our nation’s every-person mortgage company, we are on a mission to help everyone achieve the dream of home ownership.  We are a member of the Mortgage Bankers Association, the National Association of Mortgage Brokers, and we are one of largest originators  of FHA/VA (GNMA) loans nationwide. We have over 5,200 employees, more than 1 million customers that we service every day, and we are funding over 6 billion dollars in loans each month.  Freedom Mortgage acquired J.G. Wentworth Home Lending in October of 2019 and are thrilled to welcome them to the Freedom family.  Freedom Mortgage Corporation 907 Pleasant Valley Avenue, Mt. Laurel, NJ 08054 Lender NMLS ID: 2767

What they're saying

Ratings & Reviews
861 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 2 star reviews | Show all reviews

Still waiting

Current mortgage is with this lender. VA Streamline refinance is coming up on 7 weeks. 750 credit scores, plenty of income, very very small debt to income ratio. There is zero reason this should take this long. Little to no communication, when I call them (if I can get off hold) they tell me final steps and blame others, like the title company. Previous experience was solid, not sure what is going on with this company two years later.

  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Could have been great

The refinance process with Freedom Mortgage was actually pretty good. I liked the loan officer that I worked with and feel like I got a decent deal on my refi. The loan officer specifically told me that "Freedom Mortgage services all of their own loans. So my loan would not be sold." I've had several mortgages in the past, and it's not a huge deal when they are sold, but having to enroll with new companies and set up new automatic payments etc is a pain. So, I considered the fact that they don't sell their loans a plus when I decided to go with Freedom Mortgage.
A few weeks after closing on my refi, they sold my loan. I had already set up my online account with Freedom Mortgage, linked my bank account and set up automatic monthly payments and figured I was good to go. Now I'm working through some difficulty setting up my online account with the new company because Freedom Mortgage didn't transfer my contact information (phone number and email) when they transferred the loan. My biggest complaint is that they told me they service their own loans and then turned around and sold my loan before my first payment was due, and didn't even give me a 30 day notice.

  • LendingTree Customer:

    Yes
  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

What begins well can quickly get stuck in the mud!

Daryl Hertz has been great. We started out great but soon after in some form of underwriting all has stopped. Lending tree has an offer listed but the offer has devolved and very quickly many excuses about the slow progress.
My credit was accepted also the value of my home which I owe 0, I have no mortgage, was accepted @ 1170** with current appraisal. My income to debt is is approximately 32%. I don't understand what the hold up could possibly be. Very disappointing. From the website it seemed they could work with anyone who is qualified. I am disabled and can afford the original offer.
Original approval and excitement about loan officer confirmation is soon replaced with less and less confidence as response from company wanes.
Incredible inconvenience and a lingering waste of time. At this point, I cannot recommend.

  • LendingTree Customer:

    Yes
  • Loan Type:

    Home Equity Loan or Line of Credit
  • Review Type:

    Lender Review

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Freedom Mortgage Corporation

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Freedom Mortgage Corporation

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