NMLS# 2767

4.5 of 5stars861 Reviews

Freedom Mortgage Corporation

  • Recommended Lender
    Recommended 86%
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Lender Summary

Founded in 1990, Freedom Mortgage is a privately held, mortgage lender and servicer, licensed in all 50 states, with 8 operation centers nationwide. As our nation’s every-person mortgage company, we are on a mission to help everyone achieve the dream of home ownership.  We are a member of the Mortgage Bankers Association, the National Association of Mortgage Brokers, and we are one of largest originators  of FHA/VA (GNMA) loans nationwide. We have over 5,200 employees, more than 1 million customers that we service every day, and we are funding over 6 billion dollars in loans each month.  Freedom Mortgage acquired J.G. Wentworth Home Lending in October of 2019 and are thrilled to welcome them to the Freedom family.  Freedom Mortgage Corporation 907 Pleasant Valley Avenue, Mt. Laurel, NJ 08054 Lender NMLS ID: 2767

What they're saying

Ratings & Reviews
861 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 4 star reviews | Show all reviews

It was a good experience with one exception.

The entire process was easy and organized. Everything went as schedule. The only problem I had was not being able to contact my assigned loan rep when I tried to contact him by phone and by email. The phone number and email that was given on the loan application was useless. No one ever answer either or return my calls or email. I was able to find another phone number and call the company to have my questions answer and they answer all my questions in a sound and timely manner. Overall, everything was good.

Most things great, but a few mistakes

The process was super easy. My loan officer was amazing. But the admin staff who sent me some paperwork and put together my final closing package made quite a few mistakes, including getting my property address completely wrong on a document and putting someone else's mortgage statement in my closing documents rather than my own - not sure if that means my personal documents ended up in someone else's file as well! So the clerical errors were a bit worrisome, but otherwise it was an extremely smooth, easy, fast refinance. I'd recommend to others that you just check the paperwork well. I've been happy with Freedom since - it was super easy to set up my monthly autopayment at the amount I wanted and smooth sailing ever since in these 6mos since my refinance!

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

It was ok.

Overall, the process was satisfactory. Although, the loan officer’s main objective is to close the deal within his time frame, I would recommend to be more flexible and patient answering our inquiries. More so, be more professional in dealing with his customer. I believe just listening (not necessary agreeing) is more effective in obtaining the customer’s trust and confidence rather than exaggerating your concepts. Yes, you are trying to close the deal at the earliest possible however not to the point of threatening or sending away your customer to look for another agency just to prove your point.

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Freedom Mortgage Corporation

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Freedom Mortgage Corporation

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