Guaranteed Rate is one of the largest retail mortgage lenders in the United States. Headquartered in Chicago, the Company has approximately 210 offices across the U.S. and Washington, D.C., and is licensed in all 50 states. Since its founding in 2000, Guaranteed Rate has helped hundreds of thousands of homeowners with home purchase loans and refinances and funded nearly $19 billion in loans in 2017 alone. The Company has become the Home Purchase Experts® by introducing the world's first Digital Mortgage technology and offering low rate, low fee mortgages through an easy-to-understand process and unparalleled customer service. Guaranteed Rate won an American Business Award for its Digital Mortgage technology in 2016, ranked No. 1 in Scotsman Guide's Top Mortgage Lenders 2016, was chosen as Top Lender 2016 and 2017 by Chicago Agent magazine, made the Chicago Tribune's Top Workplaces list seven of the past eight years, and was named Best Overall Online Lender and Best Lender for FHA Refinance by NerdWallet in 2018.
I believe deceptive
When I first contacted my loan agent 02/xx/21 interest rates where 3%. Then when I contacted my loan agent to start the process 03/05/21 interest was 3.25%
Today 04/21/21 interest rates are ALLEGEDLY the same. I watch the 10 year Treasury and follow mortgage rates. I see national average is 2.87% to 3%.
When I received the call to lock because of new fees associated Fannie Mae etc , it started out as you where QUOTED . Ok yes quoted but If mortgage rates have went down , why are you saying they are still the same ?
I believe so they can sell your loan at a better rate in the secondary market.
Closed with Lender:
From the time I applied the process has not been good at all . I had to call them weeks later after applying online . In even after hearing from the them and them connecting me to agent she was not on top of job a lack of communication. It’s been over five weeks and nothing has been accomplished with Anika I sign Today to see that I have a whole new person which I never Heard from . Only thing discussed was the amount I might Be able to purchase after submitting my information to get the exact amount I never anything kind I have Emailed and text personal cell phone no response .
Signed and locked GFE . appraisal came back and wanted time to think about it and they cancelled our agreement and push us on a different deal. Response time has been awful since I gave my cc info. Every time the agent called me he puts me on hold. Our first time refinancing and agent didnt do a good job explaining everything now we lost money on appraisal.
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