NMLS# 213947

Guaranty Federal Mortgage

Lender Summary

GFM was founded in Texas and has proudly served the Lone Star State exclusively since 2005. We have been a top Rated Lender on the Lending Tree Network since 2006 and have a 99% customer satisfaction rating. GFM is geared towards more personal service unlike large National lenders who’s process is set up to treat you like a number rather than a valued client. This in turn produces a better overall value and lending experience to our customers which is why our Customer Satisfaction Rating is so high. All the efficiencies in our business model allow us to pass on those savings and be a pricing leader which translates to lower rates and fees than most lenders can offer all while still be delivered with 5 STAR customer service. Our Technology platform allows us to streamline the loan approval process as well as making your loan closing almost seamless with E-Close. This new innovation enables you to close your home loan on an IPad in minutes and most loans can even be done from the comfort of your own home. Also unlike traditional lending, our Loan Advisors are not compensated by the rates or fees charged on loans. They are solely based on loan closings and customer satisfaction reviews. This approach allows your Mortgage Professional to focus on your specific needs and insure you get the "RIGHT" loan and not just "A" loan. If you like speaking to a live person that truly cares about your needs and having your phone calls answered and returned promptly then you will appreciate what GFM has to offer. GFM’s mission is to provide the highest quality of Service and Integrity to all of the communities and clients we serve in Texas. GFM is Rated A+ with the BBB and has been an Accredited Business Partner since 2005. Call to today and speak with one of our Mortgage Professionals and see the difference!

What they're saying

Ratings & Reviews
270 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Great customer service with no surprises!

Guaranty Federal Mortgage offered me the best rate and lowest closing costs for my refinance, but what really stood out what the customer service provided by Robert Delgado and Roslyn Long. From the beginning, Robert was exceptionally personable and genuine. I wanted to select someone who would be responsive, easy to work with, and would deliver as promised - Robert excelled in all these aspects. He was always willing to help with any questions or concerns and did so with a pleasant attitude. Likewise, Roslyn was very quick and helpful with the processing. I had sensitive time constraints due to international travel, and both Robert and Roslyn helped tremendously in getting my refinance processed and closed in time and with no surprises. I would (and already have) recommend them to anyone!

  • LendingTree Customer:

    Yes

30 days and no pain

A month to close (Mar 30 - May 7), but we weren't in a rush, so we probably could have done it faster. They were very attentive and responded to both phone and email very quickly.

The transition from the "sales people" to the "loan people" was smooth, and the "sales" guy stayed in touch the whole time.

No pressure felt on the deal, even when we decided to scrap PMI. The closing occurred at our house, we got an appraisal that was fair and accurate, minimal costs, found out my credit score (x3) and overall had the easiest lending process of my life.

I'll definitely use Guaranty the next time I need lending assistance - I highly recommend and appreciate how great they were.

  • LendingTree Customer:

    Yes

Chris Peck with Guaranty Federal Mortgage Rocks!

We were inundated with offers after going through Lending tree. Each had their own first impression to make and style for doing so. Chris Peck through Guaranty Federal Mortgage won our loyalty quickly through his straight-forward and honest approach. He really listened to what we were trying to do, explained the entire process in detail and answered any questions we had. He stayed late to fit my schedule and the conversations never felt rushed. He followed up regularly to make sure we stayed on track with our goals, and got us the perfect refi loan to meet our needs. Our finances were not perfect and Chris worked with us in detail to make sure that (1) the loan was right for us (2) that we got it at a great rate (3) that we got it! Thank you Chris! I will certainly recommend you to others (already have!) and will call you the next time we need a loan/refi.

  • LendingTree Customer:

    Yes

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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Guaranty Federal Mortgage

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