NMLS# 213947

4.9 of 5stars256 Reviews

Guaranty Federal Mortgage

  • Recommended Lender
    Recommended 100%
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Lender Summary

GFM was founded in Texas and has proudly served the Lone Star State exclusively since 2005. We have been a top Rated Lender on the Lending Tree Network since 2006 and have a 99% customer satisfaction rating. GFM is geared towards more personal service unlike large National lenders who’s process is set up to treat you like a number rather than a valued client. This in turn produces a better overall value and lending experience to our customers which is why our Customer Satisfaction Rating is so high. All the efficiencies in our business model allow us to pass on those savings and be a pricing leader which translates to lower rates and fees than most lenders can offer all while still be delivered with 5 STAR customer service. Our Technology platform allows us to streamline the loan approval process as well as making your loan closing almost seamless with E-Close. This new innovation enables you to close your home loan on an IPad in minutes and most loans can even be done from the comfort of your own home. Also unlike traditional lending, our Loan Advisors are not compensated by the rates or fees charged on loans. They are solely based on loan closings and customer satisfaction reviews. This approach allows your Mortgage Professional to focus on your specific needs and insure you get the "RIGHT" loan and not just "A" loan. If you like speaking to a live person that truly cares about your needs and having your phone calls answered and returned promptly then you will appreciate what GFM has to offer. GFM’s mission is to provide the highest quality of Service and Integrity to all of the communities and clients we serve in Texas. GFM is Rated A+ with the BBB and has been an Accredited Business Partner since 2005. Call to today and speak with one of our Mortgage Professionals and see the difference!

What they're saying

Ratings & Reviews
256 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Home Owner

Chris Peck and Roslyn Long have been a pleasure to work with! They both have been very courteous and responsive to my needs in obtaining a refinance of our home. I will recommend Guarantee Federal Mortgage to anyone who wants prompt and friendly service on the processing of their mortgage. Chris and Roslyn personify the phrase "Texas Friendly" and my wife and I are very grateful for their service.

  • LendingTree Customer:

    Yes
  • Loan Type:

  • Review Type:

    Lender Review

Excellent Customer Service

The first thing that caught my attention with Guaranty Federal was not only the speed in which they got me my first offer but the customer service. Robert and Rosalyn were excellent. I had SO many questions - Robert never once made me feel like I was an idiot or treated me like I was an inconvenience to him. If the call took 30 minutes that was fine with him. He was very good and calling me and giving me the play by play while they worked on my refinancing. There was just something about working with Guaranty that provided that personal touch that the other lenders did not seem to have. I feel so comfortable with them that I could call them with questions even though my deal is sealed. This company is the real deal. They will not take advantage or you and their underwriter is very festidious. It can be frustrating but you know that the reason they are asking the things they are is because they don't give shotty loans.

Great company - highly recommend! Ask for Robert!!!!

  • LendingTree Customer:

    Yes
  • Loan Type:

  • Review Type:

    Lender Review

Excellent Service

I recently closed on my new home with Guaranty Federal Mortgage and only have good things to say about them. After being "pre-approved" with another lender only to place a bid on a house and then find out that my credit issues were going to prevent me from buying it, I was lost. I was contacted by Chris Peck from GFM and he helped me through every step. Not only did he help me get my credit to where it needed to be to buy my house, he helped me fix it permanently and took the time to show me how to do it right. The people at GFM are more than helpful, and you would be doing yourself a disservice to go anywhere else.

  • LendingTree Customer:

    Yes
  • Loan Type:

  • Review Type:

    Lender Review

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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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