NMLS# 7706

Home Point Financial Corporation

Lender Summary

Home Point Financial is a national top twenty mortgage lender focused on mortgage origination and servicing. Headquartered in Ann Arbor, Michigan, Home Point Financial operates in nearly 50 states and is dedicated to providing quality and consistency with every transaction. Our operating philosophy can be described very simply – We Care – with a mission to provide a superior customer experience through our innovative approach to product and service delivery.

What they're saying

Ratings & Reviews
378 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Horrible Experience

HORRIBLE EXPERIENCE, Do not waste your time!! We currently have our mortgage with HomePoint so we thought that would make the process quick and easy. NOT SO! We started the refinance process in October 2020 and still today they are asking for the exact same paperwork/documents that have already been submitted twice! Every person that I have been in contact with from HomePoint seem to have no clue of the refinance process, VA/military employment verification process, or any type of customwer service skills.

  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Awful customer service, terrible documentation

This company was selected by my mortgage broker. Included in my refinance closing documents were amounts for escrow which included property taxes. When property taxes were due they were unpaid. HomePoint indicated it was not their responsibility to pay my property taxes although they have the money in the escrow account. Their customer service could not explain why the escrow account had money but they were not planning on paying my property taxes. If you have a choice do not use this company.

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Zero help with issues

They are great, until you have an iss****.don’t expect to have problems fixed, always long wait time

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Home Point Financial Corporation

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