4.5 of 5starsRead Reviews
Home Point Financial is a national top twenty mortgage lender focused on mortgage origination and servicing. Headquartered in Ann Arbor, Michigan, Home Point Financial operates in nearly 50 states and is dedicated to providing quality and consistency with every transaction. Our operating philosophy can be described very simply – We Care – with a mission to provide a superior customer experience through our innovative approach to product and service delivery.
HORRIBLE CUSTOMER SERVICE
The worst customer service and leadership team I've dealt with all year. I'm waiting on "Joshua" to call back. I'll update when it's done. Please stay away from the company and disregard all of their fake reviews.
Closed with Lender:
HORRIBLE EXPERIENCE, Do not waste your time!! We currently have our mortgage with HomePoint so we thought that would make the process quick and easy. NOT SO! We started the refinance process in October 2020 and still today they are asking for the exact same paperwork/documents that have already been submitted twice! Every person that I have been in contact with from HomePoint seem to have no clue of the refinance process, VA/military employment verification process, or any type of customwer service skills.
Awful customer service, terrible documentation
This company was selected by my mortgage broker. Included in my refinance closing documents were amounts for escrow which included property taxes. When property taxes were due they were unpaid. HomePoint indicated it was not their responsibility to pay my property taxes although they have the money in the escrow account. Their customer service could not explain why the escrow account had money but they were not planning on paying my property taxes. If you have a choice do not use this company.
Closed with Lender:
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