4.5 of 5starsRead Reviews
Home Point Financial is a national top twenty mortgage lender focused on mortgage origination and servicing. Headquartered in Ann Arbor, Michigan, Home Point Financial operates in nearly 50 states and is dedicated to providing quality and consistency with every transaction. Our operating philosophy can be described very simply – We Care – with a mission to provide a superior customer experience through our innovative approach to product and service delivery.
Best Loan Officer... Worst mortgage company
My experience with my Loan Officer, Jason Andrews, was best in class. Quick turnaround, answered every question, and was always available for questions.
My experience with HomePoint Financial as a mortgage provider was about as bad as a new loan experience could be. At closing they incorrectly calculated the escrow for my monthly payment by considering my primary residence a rental property. I was required to fix the mistake for them, and was then assessed a 30 day late even though I have to date NEVER been charged a late fee by HomePoint.
Home Point Financial
In the beginning they were very responsive coupled with the low fees and very competitive interest rate. Once I rate locked they became very sluggish in response. E-mails went unanswered without me making several follow up calls to ask what was going on which was very frustrating. Jason Andrews and Holland Coe were my loan officers during this portion. They could definitely improve in the responsiveness category.
During the final closing steps the loan processor that was assigned was very responsive and answered all questions very promptly and satisfactorily. Her name was Eunice Schwert.
Overall I would recommend them due to the low fees/rate and for the fact that the loan processor Eunice more than made up for the lack of responsiveness of Jason and Holland.
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