HomePlus Mortgage

Recommended 100%

4.9 of 5stars1522 Reviews
Recommended 100%

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Lender Summary

HomePlus Mortgage - was established in 1999 serving AZ, CA, CO, FL, ID, MT, OR, TX and WA. 

 Mission Statement - To provide our customers with the highest level of customer service and the most competitive mortgage rate and term. 

 • Over 2000 5-star reviews online 
 • No application or rate lock fee 
 • Rate lock / closing costs guaranteed in writing  
• Personal service – one point of contact from start to finish – available nights and weekends  
• Recently named #1 in consumer 5-star reviews on LendingTree

What they're saying

1522 Reviews Ratings & Reviews

(4.9 of 5) 1522 Reviews

Interest Rates

Excellent
Fees & Closing Costs

Excellent
Responsiveness

Excellent
Customer Service

Excellent

Review Breakdown

5 Star

(1455)
4 Star

(36)
3 Star

(9)
2 Star

(10)
1 Star

(12)

Show:
Reviews For:
By:

(5 of 5)

Recommended

Exceptional Experience

I have done many refi this was by far the easiest and trouble-free experience! The whole process took less than 4 weeks. Jenah was responsive and kept me updated through the process. I would definitely recommend her to my friends and family

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Loan Officer Review
Loan Officer:
Jenah Rae Rommel

(5 of 5)

Recommended

Awesome experience

The entire process was easy. Extremely happy to work with them. Ryan Furgeson was helpful and answered all our questions.

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

(5 of 5)

Recommended

Excellent experience and customer service-James Rotta was GREAT

I worked with James Rotta at HomePlus. When I initially called James about a refinance, I was skeptical due to a series of poor customer service with another lender-that gave me the run around for months and jacking up the rate because they could not manage the volume of work. James explained that he was “no nonsense”, would get the lowest rate possible and a fluid and fast closing/funding. James was incredibly responsive, dependable and competent. He backed up all of his promises and with the greatest of customer services, even responding to my questions on the weekends and often times within minutes. I would say that this has been the best experience I have ever had in refinancing and I have had several. I am 100% satisfied. I would definitely highly recommend James Rotta to anyone one and in fact, I already referred a family member to him. I will call him for my next refinance. If you want “no nonsense” and high-quality customer service-go here.

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

(5 of 5)

Recommended

HomePlus Scored Big with Melisa

From the moment she first reached out to me and throughout the whole process, Melisa was informative, patient and respectful of my requests and time.
My plans changed and were put on hold for an extended period of time, but once I contacted her to move forward she gave me every bit of attention and assistance I needed to complete the process. Everything was done quickly and fairly painlessly. I doubt I'm going to get a lower interest rate in the future, but if I were to re-fi again, I'd definitely reach out to Melisa and gladly work with her and HomePlus again.

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

(5 of 5)

Recommended

These guys go above and beyond

I can't say enough how hard HomePlus works for you to find the right solution. Not only do they listen, but they are deeply empathetic and go the extra mile to find a loan that matches your needs. Before I met James, my mortgage experience had been pretty bad. I had a broker that put my first home purchase together and made me feel like I wasn't understanding or following the process, and never took the time to understand what I was looking for. At the time I thought all brokers were like this and that was just the process. After working with James and HomePlus, I realize that not only will you be happier with the product you get when somebody listens to you, but you'll have peace of mind and confidence in the decisions you are making. Buying a house or refinancing is stressful and it really matters who is supporting you, especially when you are a busy professional.
I definitely will turn back to these guys for my future loans, and I highly recommend them to anyone.

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

(5 of 5)

Recommended

Very Happy Customer

Christopher Ross with Home Plus Mortgage came through for my refinancing needs. Chris was in contact with us through the entire process and our process was not of the norm. A big thank you to Chris and Home Plus Mortgage.

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

(5 of 5)

Recommended

Carl Snyder

Carl assisted us when we first bought our home six years ago and when we refinanced this year. In both loans, Carl did an excellent job with great attention to detail. He was quick to respond to any questions we had and explained everything clearly.

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

(5 of 5)

Recommended

It was good working with a very efficient and knowledgeable loan officer

The entire process was easy. She kept me updated and responded immediately with my inquiries. I will definitely refer her to my friends and relatives.

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Loan Officer Review
Loan Officer:
Jenah Rae Rommel

(5 of 5)

Recommended

Got the job done

This was my 2nd refi with Chris. If rates go down any lower, I would go thru Chris again.
I compared rates/fees/costs with a couple other lenders, but they just promised me a bunch of deals that they could not deliver and wasted a bunch of my time.
The rates/fees/costs with this refi, although not the cheapest, are comparable to other companies. The process was even easier than the last time. Chris kept me informed regularly, and I always knew what was going on.
With Chris, I was secure to know that would he would get the loan completed, and I didn’t have to worry about anything.
Thanks again Chris!
Sherri and Ed

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

(5 of 5)

Recommended

Outstanding job!

Outstanding job! We were kept well informed throughout the process and we highly recommend HomePlus!

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Loan Officer Review
Loan Officer:
Jenah Rae Rommel

Loan officer directory

John HamidiCarlsbad, CA

Jenah RommelEagle, ID

Chris RossSan Diego, CA

Joe VitielloSan Diego, CA

Carl SnyderSan Diego, CA

Gilbert RamosSan Diego, CA

Jeff LudlowSan Diego, CA

Zach AdamsSan Diego, CA

Gary ReisdorfSan Diego, CA

Jonathan RhodeSan Diego, CA

James RottaSan Diego, CA

Timothy ParisSan Diego, CA

View All Loan Officers

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HomePlus Mortgage

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