NMLS# 78669

HomePlus Mortgage

Lender Summary

HomePlus Mortgage - was established in 1999 serving AZ, CA, CO, FL, ID, MT, OR, TX and WA. 

 Mission Statement - To provide our customers with the highest level of customer service and the most competitive mortgage rate and term. 

 • Over 2000 5-star reviews online 
 • No application or rate lock fee 
 • Rate lock / closing costs guaranteed in writing  
• Personal service – one point of contact from start to finish – available nights and weekends  
• Recently named #1 in consumer 5-star reviews on LendingTree

What they're saying

Ratings & Reviews
1760 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 2 star reviews | Show all reviews

Ryan Ferguson was great, the rest not so much - be wary of their affiliate Solidifi

Ryan is the lead mortgage broker we worked with on the refi. He is prompt, courteous and professional, and the rates were competitive. However, the rest of the refi experience was mixed at best.
Specifically, they required me to use a captive appraisal company called Solidifi, and the person they sent was unprofessional with highly questionable ethics. He (admittedly inadvertently) caused a storm door to jam, but when I questioned why he was messing with it, he simply washed his hands off and said I need to call someone to fix it because he can't fix it; I know from other businesses that this was their liability and they should be carrying insurance to cover such issues. On top of that, he billed me $260 more for the appraisal than I had agreed to, for no justifiable reason - apparently the appraisal was "more complicated than expected." And they delayed responding to my complaint long enough where my choices were either not to refinance and lose the interest rate lock and the full appraisal fee, or move forward knowing I got scammed on the appraisal.
And then it took three visits by the notary to get the documents signed because of them not having the right accounts set up in the first visit, and then printing and bringing the wrong set of documents the second time.
Made me remind myself again not to go with online brokers no matter how enticing the rate.

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Loan officer directory

×

Thank you for sharing your experience

Here are a few tips for writing a top-notch review for a company in our marketplace:

Do
Don't

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

HomePlus Mortgage

Let's answer a few short questions and see what offers HomePlus Mortgage and other lenders may have for you.