NMLS# 60134

Intercontinental Capital Group

Lender Summary

Intercontinental Capital Group is a direct lending mortgage bank specializing in home financing for one to four family residential properties.  ICG is comprised of an ambitious, eager, and diverse workforce who is dedicated to custom fit home financing to suit the individual needs of our client. Whether you are looking to purchase a new home or refinance your existing property ICG offers both fixed rate and adjustable rate programs that can help make your dreams a reality.

What they're saying

Ratings & Reviews
2792 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 1 star reviews | Show all reviews

It took over six months to close a refinance loan! Mr. Ross was completely unavailable for 90% of that time. After the initial consultation with him, he was completely unavailable by telephone or email. I contacted him numerous times pertaining to the status of my loan, and the few times that I could get him to communicate with me, he had multiple excuses as to why my loan had not moved forward. This survey is the first that I’ve heard from him in at least four months.

  • Loan Type:

    Mortgage
  • Review Type:

    Loan Officer Review
  • Loan Officer:

Noah is smart and knowledgeable about financing co-ops. However, the process took 9 months to close after the rate was locked. There was no proactive communication throughout the process; things moved only when I was screaming on the phone. Zack was a bit better at follow up, but both were quite difficult to reach. Voice mail was always full so one could not leave a message. Deadlines were often missed, adding delays and expense to the process. Noah also misled me about a few things.

  • Loan Type:

    Mortgage
  • Review Type:

    Loan Officer Review
  • Loan Officer:

Horrible

Our experience was awful it been 4.5 months and no closing date. We received our comment letter feb 2 . Still no closing date our agent brian knew we were not happy because they kept asking for paper work we gave them electronically over and over again we complied and still nothing. So we spoke to him a few days ago for him to say I will just close the file 4 .5 months waisted we feel we have been jerk around thanks for nothing .

  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

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Intercontinental Capital Group

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Intercontinental Capital Group

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