Intercontinental Capital Group is a direct lending mortgage bank specializing in home financing for one to four family residential properties. ICG is comprised of an ambitious, eager, and diverse workforce who is dedicated to custom fit home financing to suit the individual needs of our client. Whether you are looking to purchase a new home or refinance your existing property ICG offers both fixed rate and adjustable rate programs that can help make your dreams a reality.
It took over six months to close a refinance loan! Mr. Ross was completely unavailable for 90% of that time. After the initial consultation with him, he was completely unavailable by telephone or email. I contacted him numerous times pertaining to the status of my loan, and the few times that I could get him to communicate with me, he had multiple excuses as to why my loan had not moved forward. This survey is the first that I’ve heard from him in at least four months.
Noah is smart and knowledgeable about financing co-ops. However, the process took 9 months to close after the rate was locked. There was no proactive communication throughout the process; things moved only when I was screaming on the phone. Zack was a bit better at follow up, but both were quite difficult to reach. Voice mail was always full so one could not leave a message. Deadlines were often missed, adding delays and expense to the process. Noah also misled me about a few things.
Our experience was awful it been 4.5 months and no closing date. We received our comment letter feb 2 . Still no closing date our agent brian knew we were not happy because they kept asking for paper work we gave them electronically over and over again we complied and still nothing. So we spoke to him a few days ago for him to say I will just close the file 4 .5 months waisted we feel we have been jerk around thanks for nothing .
Kevin from Brooklyn, NY
Reviewed in March 2021
Loan Type:
Refinance
Review Type:
Lender Review
Do you want to flag this review?
(1 of 5)stars
Better communication from George. Not sure this should fall on George’s shoulders, more like lousy performance from underwriting, maybe he doesn’t have any control over underwriting and yet it makes him look bad. At any rate, he should have kept us better informed.
It took 5 months for our refi time close. We have owned this house for 15 years and have good credit. The communication was terrible. It’s a good thing we were just trying to save money and did not have to refi at a certain time due to a cha he in financial circumstances. I used to be a realtor, so I know how this process goes
This whole process with your financial institution was combined with delays, very poor communication and mistakes. Judah often would not respond to an email for 4-5 days and then when he did it was with little to no real information. He continued to blame others and praise himself which is not acceptable as he started this and he should take responsibility for the mistakes of the team instead of blaming his teammates. Whole process took over 5 months and final terms weren’t even close to quote.
Just filed a complaint with the Better Business Bureau. Started the process with them December 16, 2020. Today is March 2, 2021 and they have not closed the loan and cannot provide a time frame to do so. Have ignored requests and are non responsive. I paid for an appraisal, had it completed and it was for nothing. Finally, ICG reached out and claimed that they needed me to "switch the lender listed on your home owner's insurance from the current lender to ICG" and that was the reason or the hold up. However, if I switch the lender on the insurance, and something happens to my house before the loan closes, then ICG gets paid, not the current lender. That lender would rightfully sue me! I told them to give me a date for closing, and it'll be switched at that time. It has been another week and no res********.avoid this lender.
Andrew from Pittsburgh, PA
Reviewed in March 2021
Loan Type:
Refinance
Review Type:
Lender Review
Do you want to flag this review?
(1 of 5)stars
Poor communication, terrible follow up. If you like having people you don't know calling you without any notice requesting financial information you'll enjoy this experience. If you enjoy working with people who don't seem to communicate int*********.this ones for you. If you like having to follow up.*.they're probably perfect for you. Finally, if you enjoy sending the same information two and three times..., you'll love this group. It wasn't a good experience for me.
This was the worst refinance process I have ever experienced. We started 13OCT2020 it is 04FEB2021 we just got notified from the notary that the title company had not received all of the documentation so they are coming back tonight to finish signing. I have created a document with every text, email and pictures of phone records to display the incompentecy of this process. I would be happy to share. Noah at one point was so insulting my husband would not let me take his calls.
Here are a few tips for writing a top-notch review for a company in our marketplace:
Do
Don't
Intercontinental Capital Group
Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.
LendingTree Certification:
The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.
LendingTree Certification:
Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.
Loan Officer Certifications:
Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.
Intercontinental Capital Group
Let's answer a few short questions and see what offers Intercontinental Capital Group and other lenders may have for you.
