NMLS# 60134

Intercontinental Capital Group

Lender Summary

Intercontinental Capital Group is a direct lending mortgage bank specializing in home financing for one to four family residential properties.  ICG is comprised of an ambitious, eager, and diverse workforce who is dedicated to custom fit home financing to suit the individual needs of our client. Whether you are looking to purchase a new home or refinance your existing property ICG offers both fixed rate and adjustable rate programs that can help make your dreams a reality.

What they're saying

Ratings & Reviews
1128 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 1 star reviews | Show all reviews

99% satisfaction isn't good enough

This is quite literally the worst company I have ever refinanced with. Where to even begin; if I could leave zero to negative stars I would. My refinancing loan has taken 119 days to close at this point, with lock extensions three times, and multiple guarantees that "we'll never need longer than the initial 75 day lock to close." I've emailed the loan processor countless times, and despite multiple requests for an update on my loan, I don't get a single reply unless the Loan Processor needs something. I've called the company 5 times now over the course of a month, and they refuse to call me back. You can't actually talk to anyone, just "leave a message and someone will call you back by the end of the day". The gross incompetency in this company is staggering. Sure 99% of people who use this company had a great experience, but the 1% that remain get treated like complete crap without regard for anything- only to be contacted when they need something from you.
How hard is it to return a phone call or describe where a loan is in a process? 2 seconds of effort could be a game changer for this company. I'll never be using this company again to refinance any of my properties or purchase new homes. Not saying that you should or shouldn't use ICG, but I can guarantee that there are plenty of other companies out there that communicate significantly better.

  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

I applied for 2 refinance loans. One for my home and one for a duplex I own. The refinance loan for my home took 8 months to go through. The refinance for my duplex has still not been completed yet and we’re coming up on 9 months now. I have tried to call and left numerous email messages to everyone I had been in contact with throughout the refinance process. I can’t get anyone to reply to my emails or phone calls. Terrible, terrible customer service!

  • Loan Type:

    Mortgage
  • Review Type:

    Loan Officer Review
  • Loan Officer:

Total WASTE Of Time !!!!

6-18-2021
Start Refinance 4-9-2021 Ginger Bently, Robert Baird, Aaron Hakola
Approval 5-10-2021
Ended 6-18-2021
Submitted Requested Info.
After Approval
Closed out other applications
Delay,Delay,Delay was contacted Reason For Delays - Gov and the Virus.
Cannot find information, Wrong Information, Need updated information over and over.
Not RECOMMENDED at ALL !!!
Tell the client what is needed and continue to Delay the process until they GIVE UP.
Missed other opportunities Due to NOT PROCESSING the application in a Timely Man nor !!

  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

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Intercontinental Capital Group

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Intercontinental Capital Group

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