NMLS# 60134

Intercontinental Capital Group

Lender Summary

Intercontinental Capital Group is a direct lending mortgage bank specializing in home financing for one to four family residential properties.  ICG is comprised of an ambitious, eager, and diverse workforce who is dedicated to custom fit home financing to suit the individual needs of our client. Whether you are looking to purchase a new home or refinance your existing property ICG offers both fixed rate and adjustable rate programs that can help make your dreams a reality.

What they're saying

Ratings & Reviews
2792 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 2 star reviews | Show all reviews

Not taking three months to close. Repeating delays and repeating paper work to underwriting.

  • Loan Type:

    Mortgage
  • Review Type:

    Loan Officer Review
  • Loan Officer:

There was an issue with the docs and notary. I tried to contact my loan officer, Ms. Simak , about my situation and was told that she wasn't sure if my situation could be rectified. I asked to speak with her mgr SEVERAL times, to which I still have yet to receive a call. I finally reached out to my loan processor. My LP was very helpful and gave me step by step process of what action to take. For this reason, I not only would NOT recommend this officer but I wouldn't even recommend this company

  • Loan Type:

    Mortgage
  • Review Type:

    Loan Officer Review
  • Loan Officer:

Stay away!

Stay away from this company if you are refinancing mortgage! Pathetic customer service with no update from the Closing processor (mine was Sherri G.) after repeated emails & phone calls! It took me 5 months and i am still waiting to close! There is no update or timeline given and you wait. They will ask for 1 document and then wait for a month without response and then ask for another document. Your file will be transferred from one person to another and they keep making errors and ask for single document at a time and you wait! As a customer there dosent seem that they had a priority to close on my mortgage!
Avoid all the pain and stay away from this company. As a customer if you are not a priority then it should hurt their bottom lines then only they will improve or get out of business! So find another lender and avoid this company. Hope that help other buyers....

  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

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Intercontinental Capital Group

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Intercontinental Capital Group

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