NMLS# 60134
Intercontinental Capital Group is a direct lending mortgage bank specializing in home financing for one to four family residential properties. ICG is comprised of an ambitious, eager, and diverse workforce who is dedicated to custom fit home financing to suit the individual needs of our client. Whether you are looking to purchase a new home or refinance your existing property ICG offers both fixed rate and adjustable rate programs that can help make your dreams a reality.
Not taking three months to close. Repeating delays and repeating paper work to underwriting.
There was an issue with the docs and notary. I tried to contact my loan officer, Ms. Simak , about my situation and was told that she wasn't sure if my situation could be rectified. I asked to speak with her mgr SEVERAL times, to which I still have yet to receive a call. I finally reached out to my loan processor. My LP was very helpful and gave me step by step process of what action to take. For this reason, I not only would NOT recommend this officer but I wouldn't even recommend this company
Stay away!
Stay away from this company if you are refinancing mortgage! Pathetic customer service with no update from the Closing processor (mine was Sherri G.) after repeated emails & phone calls! It took me 5 months and i am still waiting to close! There is no update or timeline given and you wait. They will ask for 1 document and then wait for a month without response and then ask for another document. Your file will be transferred from one person to another and they keep making errors and ask for single document at a time and you wait! As a customer there dosent seem that they had a priority to close on my mortgage!
Avoid all the pain and stay away from this company. As a customer if you are not a priority then it should hurt their bottom lines then only they will improve or get out of business! So find another lender and avoid this company. Hope that help other buyers....
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