NMLS# 835555

Ladera Lending, Inc.

Lender Summary

At Ladera Lending we pride ourselves in industry leading processing times and Best in Class customer service. The Ladera Lending Difference: 
 •Professional Licensed Mortgage Bankers 
 •The Lowest Rates 
 •Completely Confidential 
 •FAST Funding 
 •Zero Obligation 
 •Zero Hassle

What they're saying

Ratings & Reviews
3760 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Overview of Refinance

Kevin Tran is exceptional. This is the second time we have used Ladera and it is because of Kevin. His attention to detail, professionalism and communication is excellent. He makes the process easy and provides support every step of the way.

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Loan Officer Review
  • Loan Officer:

We will recommend Ladera Lending without hesitation.

I am so impressed with William Chong and Ladera Lending. He made a complicated process so easy and was a pleasure to work with. He answered dozens of questions without making us feel like they were dumb questions, (as I'm sure many of them were) and clearly explained anything we didn't understand. He would respond to texts, emails, and phone calls by either picking up immediately or returning correspondence much more quickly than I would have ever expected. <br /> <br />William was upfront, honest, extremely knowledgeable, professional, efficient, respectful, friendly, accommodating, thorough and doesn't have a pushy or condescending cell in his body. He coordinated our communication with other Ladera representatives and the closing company. <br />My husband and I will recommend William Chong and Ladera Lending without hesitation.

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Loan Officer Review
  • Loan Officer:

horrible customer service

Not gonna waste anymore time with this incompetent lender. I already wrote a review on Ladera's parent site with more details but I wanted to call out this piece of work personally. The other 1-star reviews seems to be referring to this guy as well. I'm glad I got his name down. Fix it

Loan officer directory

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Ladera Lending, Inc.

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Ladera Lending, Inc.

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