NMLS# 3313

Liberty Home Equity

Lender Summary

For over decade, Liberty Home Equity Solutions, Inc. has been committed to helping seniors gain financial freedom and security through Home Equity Conversion Mortgages (HECMs). Liberty is one of the largest and most experienced HECM lenders in the United States. Liberty is a direct lender unlike many other HECM loan providers.
 
Liberty has an A+ Better Business Bureau rating and is a member of the National Reverse Mortgage Lenders Association. When you work with us you can expect:
 
• Dedicated licensed loan professionals
• Competitive pricing and flexible terms
• In-house underwriting and processing
• Live people available during business hours
• Fast and efficient funding

What they're saying

Ratings & Reviews
265 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

  • 5 Star
    (263)
  • 4 Star
    (0)
  • 3 Star
    (0)
  • 2 Star
    (0)
  • 1 Star
    (2)

Horrible customer service once you are a customer

Been with them a little more than a year for our Reverse Mortgage. They have great sales people but once you are a customer, expect hang ups, very poorly trained or perhaps just plain dumb customer service once you get through after 4 attempts and 35 minutes of waiting. They deserve ZERO Stars but no such rating exists.

  • Closed with Lender:

    Yes
  • Loan Type:

    Reverse Mortgage
  • Review Type:

    Lender Review

Horrible customer service once you are a customer

Been with them a little more than a year for our Reverse Mortgage. They have great sales people but once you are a customer, expect hang ups, very poorly trained or perhaps just plain dumb customer service once you get through after 4 attempts and 35 minutes of waiting. They deserve ZERO Stars but no such rating exists.

  • Closed with Lender:

    Yes
  • Loan Type:

    Reverse Mortgage
  • Review Type:

    Lender Review

Made the process simle

Liberty Home Equity Solutions does a very good job, and the process was very simple. The loan officer was very good and was able to answer all my questions. They also have someone here in Palm Beach, whom I can talk to and can come over and talk to me. Getting a reverse mortgage seemed to be the right thing to do, so I got one from Liberty Home, and I am happy keep, and would recommend them.

  • LendingTree Customer:

    Yes
  • Loan Type:

    Reverse Mortgage
  • Review Type:

    Lender Review

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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Liberty Home Equity

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