loanDepot, LLC

4.3 of 5starsRead Reviews
Recommended 87%

4.3 of 5starsRead Reviews
Recommended 87%

Lender Summary

Now in its second decade, loanDepot is a mortgage industry leader dedicated to creating seamless borrower experiences through its proprietary mello™ technology and mello smartloan™, the industry’s first end-to-end digital mortgage. An innovator since its inception, loanDepot continues to disrupt the lending industry with its focus on technology to deliver personalized experiences to its customers. The Company has funded over $212 billion since its founding in 2010, and currently ranks as the second largest nonbank lender and one of the leading retail mortgage lenders in the U.S. 
NMLS #174457

What they're saying

4146 Reviews Ratings & Reviews

(4.3 of 5) 4146 Reviews

Interest Rates

Excellent
Fees & Closing Costs

Excellent
Responsiveness

Excellent
Customer Service

Excellent

Review Breakdown

5 Star

(2985)
4 Star

(555)
3 Star

(90)
2 Star

(81)
1 Star

(435)

Show:
Reviews For:
By:

(5 of 5)

Recommended

Quyen Sy 949*********

The loan officer that helped me through the whole process was really knowledgeable and thorough. The whole thing was wrapped up and done within the stipulated time with 2 weeks to spare. We will definitely use Loan Depot again for our coming new purchase.

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

(5 of 5)

Recommended

Loandepot is the best !

I had my apprehension when my friends suggested Mortgage company instead of bank. I am thankful I landed with Loandepot. They have guided me through the process patiently and kept my interest in mind all through the process and made our dream home possible. Thank you !

Closed with Lender:

Yes
Loan Type:

Home Purchase
Review Type:

Lender Review

(5 of 5)

Recommended

Amazing Experience

The entire process was streamlined and simple. Our representative was knowledgeable and friendly and walked us through every step. I would highly recommend this company.

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

(5 of 5)

Recommended

BEST EXPERIENCE

I had seen some bad reviews and was really worried about whether this loan would close. Our loan executive, Stefanie Shifferd, gave us the greatest rate at the time such that my cousin’s lender said it was impossible. She was also super nice, totally on top of it, explained the disclosures with full math of how everything was calculated including the credits. The best experience I’ve ever had. But I did a search online because of what that other lender has said (which by the way is awful; I’ll never with them again if I can ever help it). I got worried from the reviews but decided to give it a try because of Stefanie. So glad!
Our account administration, Janella Wong, was also super great! She was very nice, super on top of it, and very helpful. So grateful.

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

(5 of 5)

Recommended

Smooth and straight forward experience

I had read some negative reviews beforehand but decided to give the Loan officer a chance and I immediately got good vibes from him that I was more than a commission. He took time to answer all of my questions. I was comparing with other quotes received and he patiently ran various scenarios with me until I was comfortable this was the route I wanted to take. Before turning me over to the next person in the process, he assured me he would be there throughout the whole process and afterwards and he kept that promise. My mortgage loan funded today and I received a personal follow up call thanking me for entrusting my business and reaffirming that he is here for the long haul. The whole process took 1 month and a signing agent came to my home, following Covid protocols, to complete the closing process. I would highly recommend LoanDepot.

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Loan Officer Review
Loan Officer:
Steven A Berry

(2 of 5)

Blew me off

I felt blown off. I have over an 800 credit score The agent didn’t get any feeling that I was at all a person that time should be spent on. There were reason not to proceed that were not valid. Not sure I ever want to deal with the company again.

Loan Type:

Refinance
Review Type:

Lender Review

(5 of 5)

Recommended

Great experience

Not the first time I have dealt with Loan Depot. I have refinanced my home with them 2x and they were professional and personable.

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

(5 of 5)

Recommended

I do not have any reservations with the entire process.

I do not have any reservations with the entire process. The process went through as smoothly as possible. They were able to accommodate my busy schedule.

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

(5 of 5)

Recommended

Wonderful Experience!!

The whole Loan Depot Team works together to make the loan process easy and hassle-free! We re-fi'd this past month and things went without a "hitch". thank you all for your courtesy and professionalism!!

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

(5 of 5)

Recommended

Loan Depot Recommendation.

This would be the 2nd time we have used Loan Depot for this house which we are living in. Thanks Brent.

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

Loan officer directory

Sammy LopezIrvine, CA

Fernando ArboledaSherman Oaks, CA

Chris BongirnoFoothill Ranch, CA

Ben YostDenver, CO

Alvin JamiesonStockbridge, GA

Justin NgoIrvine, CA

Irene SlovinMiramar, FL

Matt MathenySchaumburg, IL

Gerald MeloniFoothill Ranch, CA

Gene AckermanSacramento, CA

Lee HuntHouston, TX

Tiffany DanielSouthfield, MI

View All Loan Officers

Thank you for sharing your experience

Here are a few tips for writing a top-notch review for a company in our marketplace:

Do

Describe your experience with this company. Tell us why you chose this company and explain what you liked most and least about it. Expect to see a confirmation screen once you submit your review. Be patient. Your review may take five to eight days to appear on the site.

Don't

Mention other companies. Your review is about this one specifically. None others. Include any personal information, such as your first and last name, email address or phone number. Use profane or offensive language. Keep it clean.

loanDepot, LLC

Lender Summary

What they're saying

Review Breakdown

Thank you for sharing your experience

Here are a few tips for writing a top-notch review for a company in our marketplace:

Do

Don't

loanDepot, LLC

LendingTree Certification:

LendingTree Certification:

Loan Officer Certifications:

loanDepot, LLC

Review flag confirmation