loanDepot, LLC

4.3 of 5starsRead Reviews
Recommended 85%

4.3 of 5starsRead Reviews
Recommended 85%

Lender Summary

Now in its second decade, loanDepot is a mortgage industry leader dedicated to creating seamless borrower experiences through its proprietary mello™ technology and mello smartloan™, the industry’s first end-to-end digital mortgage. An innovator since its inception, loanDepot continues to disrupt the lending industry with its focus on technology to deliver personalized experiences to its customers. The Company has funded over $212 billion since its founding in 2010, and currently ranks as the second largest nonbank lender and one of the leading retail mortgage lenders in the U.S. 
NMLS #174457

What they're saying

6397 Reviews Ratings & Reviews

(4.3 of 5) 6397 Reviews

Interest Rates

Excellent
Fees & Closing Costs

Excellent
Responsiveness

Excellent
Customer Service

Excellent

Review Breakdown

5 Star

(4758)
4 Star

(617)
3 Star

(109)
2 Star

(121)
1 Star

(792)

Show:
Reviews For:
By:

(5 of 5)

Recommended

Excellent customer service!!!

Matt is absolutely the best!!! He took the time to answer all our questions and really guided us through the process. Very responsive not only that he has gone above and beyond to help us get to closing quickly!!

Closed with Lender:

Yes
Loan Type:

Home Purchase
Review Type:

Loan Officer Review
Loan Officer:
Matt Matheny

(5 of 5)

Recommended

LoanDepot ROCKS!!!

Matt has been a complete ROCK STAR!!! He has taken the time and energy to truly explain every step of the process to me. He has made me and my husband feel so welcomed and truly has gone above and beyond. We are trying to close very quickly and Matt along with Eva has answered every question we have asked.
I just can't thank Matt enough for his guidance and helpfulness!!!

Closed with Lender:

Yes
Loan Type:

Home Purchase
Review Type:

Lender Review

(1 of 5)

No support after closing

No support after closing. Called and left messages no answer. Real bad customer support. This is my personal experience

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

(5 of 5)

Recommended

I had a great experience

The experience i had was excellent. From my first phone call to the final signing was very positive fir me. The staff was very knowledgeable and made sure I understood what information would be needed. They are an asset to your company.

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

(5 of 5)

Recommended

Great experience

The progress had a few bumps but the Ryan and Moe made some adjustments and made it work out for us.

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

(5 of 5)

Recommended

Great Experience - Excellent Customer Service

We had a great experience with Loan Depot and I would recommend them to anyone. I would particularly recommend our agent - Michael Adams. He did such a good job and was fighting for us the entire way - just a great customer advocate and excellent partner in the closing process. We had a few issues get in the way that can happen during a closing, for example - our appraisal came back undervalued, we had some incorrect tax information among other things. Michael was right there with us pushing people to get their parts done. Once we got past those issues the close was a breeze and we simply showed up where they told us to and were done in about 45 minutes - what could be easier? I got to know Michael personally and he was available to us at any time - truly just a great advocate and partner. This will be my first choice going forward on any home purchase.

Closed with Lender:

Yes
Loan Type:

Home Purchase
Review Type:

Lender Review

(5 of 5)

Recommended

A difficult task made easy.

The refinancing of our home and student loan debt was something we had been wanting to do for quite some time. The dread of working with a loan company kept us from doing so for a long time. When we finally called Loan Depot, everyone we spoke with made us feel as though they really wanted to find the best loan for us and our situation. Everything was explained and none of our questions were ever disregarded or made to seem silly. Our family financial situation will be much better for years to come because of the excellent advice and service we received from Loan Depot.

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

(5 of 5)

Recommended

Very good service

The entire process went very smooth,, the personnel starting from mgmt were great. Very patients, explained everything. Great Service!

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

(5 of 5)

Recommended

My experience was excellent!

I deal with a lot of mortgage companies and I have to say that this was really pretty easy. The best thing about it is the portal. It made everything so easy. I also found that any contact with the personnel was very professional, and they were timely and considerate. I usually rate very tough… And I have to say that I would definitely use them again.

Closed with Lender:

Yes
Loan Type:

Home Equity Loan or Line of Credit
Review Type:

Lender Review

(5 of 5)

Recommended

I would and will refer Loan Depot to all my friends and family

I could not believe how easy everything was and everyone is so professional yet about halfway thru you feel like familyand you guys have one me for life. Thanks so much Loan Depot

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

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loanDepot, LLC

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