NMLS# 174457

loanDepot, LLC

Lender Summary

Now in its second decade, loanDepot is a mortgage industry leader dedicated to creating seamless borrower experiences through its proprietary mello™ technology and mello smartloan™, the industry’s first end-to-end digital mortgage. An innovator since its inception, loanDepot continues to disrupt the lending industry with its focus on technology to deliver personalized experiences to its customers. The Company has funded over $212 billion since its founding in 2010, and currently ranks as the second largest nonbank lender and one of the leading retail mortgage lenders in the U.S. 
NMLS #174457

What they're saying

Ratings & Reviews
6397 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

It was a great experience I hope they keep her for a long time to come. I hope to use her for life

I was frustrated because we had already experienced a bad loan agency where the switched loan officers 3X. But with Ashley she made herself available to us at anytime. I was kept up to date on everything where it was at during the process and projected dates when we would close and they met their goal and we celebrated it was the best thing for us at this time in our lifes. So Ashley I fell in love with you're work ethic and you're ability to keep things on time and when I would worry she was there to reassure everything was fine and it was. So from the bottom of our hearts we thank you and you made our lives better and ready for the next chapter in our lifes.

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Loan Officer Review
  • Loan Officer:

I'd go somewhere else.

Process went great until the file was handed to the "SENIOR ACCOUNT MANAGER" then your waiting 5 days for a response. Got told atleast 7 times that "this is the last document we need" then get told day before closing while I'm driving across country "nope we need more or you can't close". Didn't close on time because they literally had to redo the closing disclosure and calculate cash to close at least 5 times to include on day of closing after I wired money over. They screwed up what I already paid for the inspections. If I had to do it all over again I would run far far away.

  • Closed with Lender:

    Yes
  • Loan Type:

    Home Purchase
  • Review Type:

    Lender Review

Extremely helpful

Ashley was extremely helpful from the start. Answering all my questions and believe me I had a lot. She kept the ball rolling for me when we hit a minor snag. I will be calling her for my next transaction for sure!

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Loan Officer Review
  • Loan Officer:

Loan officer directory

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loanDepot, LLC

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

loanDepot, LLC

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